Banking Operations Specialist

Are you a Payments Specialist with knowledge of the Clearing House Automatic Payments System (CHAPS), and looking for your next career opportunity? We have an exciting opportunity for a Payments Specialist to join our Banking Operations team.

As a Payments Specialist within Banking Operations, you will process CHAPS payments, including high value payments, fraud indemnities, BACS recalls, direct debit indemnity claims, keying of manual switching & paper mandates, corrections and remediations, legal document reviews, and court orders. You will be assigned work daily, supporting business incidents requiring corrections and remediations.

• Manage daily execution of CHAPS transactions and inquiries accurately, within established deadlines, and in accordance with existing policies and procedures
• Handle day-to-day transaction processing (i.e., Bank-to-bank payments and Direct Debit Indemnity Claim) and operational activities (i.e., Manual Current Account Switch and Name Change document review) and ensure adequate operational performance measured throughout Banking Operations
• Own the end-to-end process of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations
• Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations. Point of contact for internal communication with front and back office
• Investigate, follow-up and resolve client inquiries and problems through effective interaction with clients, banks, operations areas, and other staff in a timely and professional manner
• Develop subject matter expertise of business processes to assist with corrections and remediations
• Be part of a team that will be required to meet the larger goals of the business and with individual deliverables assigned to team members
• Record and process court orders, including freeze orders and requests for information

• Maintains utmost accuracy in the processing of payments
• Ability to follow tight deadlines, organise and prioritise workload
• Ability to work closely with business partners and interact with staff at all levels
• Demonstrated experience of strong analytical and problem-solving skills
• Maintain strong discipline to support in new activities in partnership with multiple teams engaging in operational readiness
• Multi-tasker who can manage multiple streams of work concurrently and able to collaborate, partner and work in a team environment
• Excellent written and oral communication skills

• Experience of CHAPS including back-office processing, investigations and remediations, with a good understanding of how payment systems and processes work, and able to use the relevant software products and tools efficiently in day-to-day operations is preferred
• Experience of effective end to end queue monitoring and assisting a team in the prioritisation of tasks
• Experience in back-office operations and keen sense of quality control and practices
• Functional experience with MS Office, including Word, Excel, Access, and Power Point