Second Shift Manager

Purpose

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Performs Second Shift Manager duties for assigned park(s) and/or for other parks as directed.

Example of Duties

Under the supervision of the Deputy Director, directs and coordinates function, operations and response of the Second Shift Supervisors in accordance with Metro Parks' rules and regulations. Consistent with established protocols and plans, supervises and coordinates response to all operational issues that arise during late afternoon and evening hours.

Coordinates activities with other on-duty supervisors (Assistant Park Managers, Park Managers, Managers of Park Operations, Deputy Director) and other managers as needed.

Supervises the Second Shift Supervisors and performs management functions including scheduling, assigning work, evaluating performance, approving leave, recommending and conducting training, recommending and administering discipline, relationship management, and addressing employee concerns. Ensures that direct reports are abreast of the latest knowledge and techniques within areas of operational specialization.

Has functional supervision of Park Rangers, including full-time Commissioned and part-time, seasonal and intermittent Non-Commissioned. Directs the implementation of established policies, procedures, protocols, and responses to emergencies and other incidents occurring during assigned shifts.

Establishes priorities, projects, and workflow; evaluates effectiveness of operations and initiates adjustments as needed in regards to procedures, time frames, reporting, etc.

Performs and directs Park Ranger activities. Serves as a Field Training Officer. Monitors the safety or park visitors and employees.

Welcomes visitors and provides information and assistance.

Enforces rules and regulations.

Responds to accidents and emergencies and renders First Aid.

Identifies and monitors training needs for full-time Commissioned Park Rangers and part-time, seasonal and intermittent Non-Commissioned Park Rangers. May assist in the design, planning, and implementation or training programs, policies and procedure.

Serves as a liaison with law enforcement agencies and political jurisdictions. Develops and maintains effective working relations with local policy and fire departments, public service organizations, and the general public. Promotes Metro Parks and it's mission and vision through public contact.

Assists with Background Investigations as assigned.

Leads and assists in investigations and other law enforcement matters.

Regularly communicates operational and law enforcement related updates to staff.

Writes incident reports and monthly park reports; reviews and critiques incident reports and activity logs of Park Rangers, including full-time Commissioned and part-time, seasonal and intermittent Non-Commissioned.

Develops and disseminates After Action Reports and incident debriefs after critical incidents.

May assist with the coordination of special events and multi-park efforts including special event permits, equipment and personnel.

May assist with interviewing and selection of full-time Commissioned Park Rangers and part-time, seasonal and intermittent Non-Commissioned Park Rangers.

May assist in the development of operational policies, procedures and protocols.

Other duties as assigned.

Qualifications

Must be at least 21 years of age.

Education/

Experience:

Associate's degree natural resources, ranger services, parks and recreation, or any equivalent combination of education and experience. Extensive experience working with the public in a park-like setting, preferred. Excellent communication, interpersonal and customer service skills.

Language

Skills:

Ability to communicate effectively and courteously through speech and in writing with coworkers, supervisors, local law enforcement agencies, and the general public on a daily basis.

Team-Oriented:
Works on a team. Outstanding customer service, communications and interpersonal skills.

Attendance:
Being present at work is an essential function of the position.

Mathematical

Skills:

Ability to deal with non-verbal symbols in formulas, equations or graphs; ability to prepare meaningful, concise, and accurate reports; ability to calculate fractions, decimals, percentages; ability to recognize errors and make corrections.

Reasoning Ability:
Ability to recognize and assess conditions/situations and take appropriate actions; define problems, collect data and draw valid conclusions; ability to make sound decisions quickly, and logically approach a situation.

Licenses, Registrations:
Possession of a valid Ohio driver license, insurable by Metro Parks' insurance carrier, and ability to conform to the driving standards policy. Possession of a valid Ohio Peace officer Training Certificate. Possession of valid First Aid/CPR/AED certification, Asp, and OC chemical spray.

Physical Demands:
While performing the duties of this job, the employee is regularly required…