Communications Technician

Shift Schedule

• First Shift: 6:45 a.m. to 2:45 p.m.
• Second Shift: 2:45 p.m. to 10:45 p.m.
• Third Shift: 10:45 p.m. to 6:45 a.m.

Communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance.

Integrity, Respect, Communication, Teamwork, Accountability, Positive Attitude, Dedication to Service, Professionalism, Commitment.

• Application process:
  
  Jan 12 – Feb 1
• Panel Interviews:
  Feb 9 – 11
• Background checks:
  Feb 12 – Mar 6
• Final Chief Interviews:
  March 17‑19
• Conditional Offers:
  March 19
• Projected start date:
  April 27

• Operate a multi-channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests; coordinate backup support when needed.
• Operate a multi-line phone system to process incoming 9‑1‑1, text‑to‑9‑‑1, TDD (Telecommunications Device for the Deaf), and non‑emergency calls, record, and dispatch the appropriate resources.
• Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer‑aided‑dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and other computer‑aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision.
• Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency.
• Maintain communication with callers and responders during life‑threatening emergencies or volatile situations by providing guidance and life‑saving pre–arrival medical instructions.
• Perform queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and officer safety.
• Utilize the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.
• Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.
• Other duties as assigned.

• Possession of a High School Diploma or GED and some experience as a Communications Technician with computer‑aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience.
• Must be at least 18 years of age at the time of application.
• Must be a United States Citizen or United States Permanent Resident.
• Possession of a valid driver's license.
• Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County of jurisdiction (Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties).
• Successful completion of all phases of the selection process before appointment (Psychological evaluation, polygraph examination and medical evaluation).
• Successful completion of the communications technician training program.
• Compliance with training directives established by supervisory/managerial personnel.
• Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.

• Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties.
• Ability to transmit information verbally clearly, concisely, and accurately.
• Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly.

• Ability to acquire and maintain LEADS and NCIC certification.

• Successful completion of the communications technician training program.
• Regular attendance, as governed by and in accordance with applicable rules, regulations,…