Human Services Data Reporting Manager

The Office of Family Assistance (OFA) provides policy, operational, technical assistance and training support for safety net programs that assist low-income Ohioans. This includes:
Cash assistance programs funded by the Temporary Assistance for Needy Families (TANF) Block Grant, including Ohio Works First (OWF) and the Prevention Retention and Contingency programs (PRC);
Food assistance programs including, the Supplemental Nutrition Assistance Program (SNAP), the Summer EBT Program, the Commodity Supplemental Food Program (CSFP) and The Emergency Food Assistance Program (TEFAP);
Program Integrity; and Adult Protective Services. Learn more about the office by visiting the Office of Family Assistance webpage.

The Human Services Data Reporting Manager provides statewide leadership and guidance to counties to ensure compliance with state and federal laws, rules, and regulations governing OFA programs. This role oversees key program functions, including development of business requirements, data analysis and interpretation, federal and state reporting, user acceptance testing, and management of data sharing agreements. The manager directs and coordinates work across OFA policy staff, the Office of Information Services (OIS), and assigned team members to support accurate data collection, program administration, and effective statewide service delivery.

• Oversee team of Business Analysts and direct reporting activities.
• Monitor staff compliance with assigned trainings, meetings and other procedures.
• Prepare and analyze state and federal data reporting requests.
• Manage coordination between staff and User Acceptance Testing (UAT) team for reporting-related changes.
• Assist with fulfilling data sharing agreements.
• Stay informed with and execute data governance requirements.
• Coordinate guidance and expectations across multiple counties or jurisdictions with differing levels of resources, staffing, and readiness.
• Ensure consistent compliance with state and federal regulations.
• Manage high‑volume or complex data requests from internal and external stakeholders.
• Maintain data accuracy, integrity, and timeliness across multiple systems and collaborating teams.

• Balancing strategic, long‑term planning with day‑to‑day operational needs and emergent issues.
• Overseeing staff development, performance, workloads, and morale in a fast‑paced environment.
• Effective communication between technical teams, program staff, leadership, and external partners.
• Implementing new business requirements or system updates while minimizing disruption to program operations.
• Prioritizing competing project demands and ensuring alignment with agency goals and regulatory obligations.
• Navigating sensitive inquiries from the public, government officials, and partner organizations.

Full time.

Standard workdays are Monday through Friday. Hours are between 7:00 a.m. and 6:00 p.m.

This position will be headquartered at the James

A. Rhodes State Office Tower - 30

E. Broad Street, 31st Floor, Columbus, OH 43215.

Occasional travel within the state of Ohio.

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• 72 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field;
• AND 12 mos. exp. in delivery of human services in a governmental, community, or private human support services agency.

• Completion of undergraduate core program in social or behavioral science;
• AND 48 mos. exp. in researching, developing, or implementing policies related to social services, health services, public policy, or comparable field;
• AND 12 mos. exp. in delivery of human services in a governmental, community, or private…