Case Manager

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* Job Description:

**** Division:
** Permanent Supportive Housing  
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* Location:

** Commons at Chantry | Columbus, Ohio  
** Pay:
** Based upon experience  
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* Schedule:

** Full-time | Monday–Friday
** Lead with Purpose. Transform Lives. Build Communities.
** At
** National Church Residences**, we believe everyone deserves quality housing and compassionate care. Join our mission-driven team to support
** individuals experiencing homelessness, mental health challenges, and substance use disorders
** through case management that truly makes an impact.
** Position Summary
** The Case Manager I provides direct case management services to residents in Permanent Supportive Housing, using a Housing First approach and operating within an integrated behavioral and primary healthcare model. This role supports residents in achieving stability and independence through strengths-based care planning, advocacy, and resource coordination — with a strong focus on individuals with histories of homelessness, substance abuse, and mental health needs.
** Key Responsibilities
*** Conduct bio-psychosocial assessments and develop individualized care plans addressing housing, behavioral health, and substance use goals.
* Assist residents with accessing benefits, resources, and support services, including mental health and addiction recovery programs.
* Maintain accurate and timely documentation within 24 hours of resident contact.
* Facilitate psychosocial, relapse prevention, and life skills group sessions weekly.
* Ensure minimum monthly contact with all assigned residents (caseload up to 40).
* Provide transportation or accompany residents to essential appointments, including medical and behavioral health visits.
* Participate in Blended Management Team meetings weekly.
* Submit complete service logs weekly (50% of hours must be direct service).
* Perform other duties as assigned.
** Minimum Qualifications
*** Bachelor’s degree in Social Work or a related human services field (required)
* One year of experience in a human services, behavioral health, or social work setting working with homeless, substance abuse, or mental health populations (required/preferred)
* LSW or LPCC (preferred)
* Valid driver’s license and reliable transportation
** Required Competencies
*** Strong written, verbal, and interpersonal communication skills
* Ability to set professional boundaries and work independently
* Basic computer proficiency (Word, Excel, electronic recordkeeping)
* Knowledge of homelessness, substance use, and mental health treatment resources
* Understanding of housing instability, behavioral health, and community-based services
* Ability to build trust and rapport with low-income, at-risk, and formerly homeless individuals
** In return, National Church Residences offers an excellent total rewards package that includes:
*** Medical Insurance – several options available
* Dental, Vision, Life & AD&D Insurance and Flexible Spending Accounts
* Paid Time Off (PTO) and Paid Holidays
* Retirement Plan including pre-tax contribution with 100% match up to 5% of your pay
* Tuition Reimbursement
* Employee Discounts including Tickets, Retail, etc.
* Short-Term & Long-Term Disability coverage
* Accident, Hospital Indemnity & Critical Illness Insurance
* Wellbeing Programs including EAP, Tobacco Cessation, Weight-loss, and more
** Join the Mission. Make a Difference.
** If you are passionate about helping individuals overcome homelessness, substance use, and mental health barriers while achieving lasting stability, we invite you to apply today.
** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.*
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