Hotline Resource Specialist

Hotline Resource Specialist-7 at Nationwide Children's Hospital

Multiple positions available predominantly working 12 hour shifts. Some positions include weekends and/or nights. This is a hybrid position with most hours currently being from home.

Provides crisis intervention, intake assessment, and referral services to individuals calling into the crisis hotline. Supports access to appropriate community-based resources and services.

• Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills.
• Conducts intake and eligibility assessments and connects callers with appropriate resources and services. Coordinates and supports referrals and admissions.
• Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information and activities.
• Collaborates with internal and external partners, such as law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients.
• Participates in follow‑up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques.
• Enters data into various record‑keeping systems as needed.

• Two years of college, or equivalent education and experience, required.
• Preferred:
  Bachelor’s Degree in Social Work.

• Effective verbal and written communication, interpersonal, and documentation skills.
• Working knowledge of relevant community resources and services.
• Effective problem‑solving and conflict management skills.
• Ability to quickly assess and prioritize information received.
• Flexibility and ability to manage multiple demands in a fast‑paced environment.

• One year of experience providing intake or crisis services, preferred.
• Relational database experience, preferred.

Occasionally: bend/twist, climb stairs/ladder, flexing/extending of neck, lift/carry 0-10 lbs, 11-20 lbs, 21-40 lbs, push/pull 0-25 lbs, 26-40 lbs, reach above shoulder, squat/kneel, stand, walk. Frequently: hand use (grasping, gripping, turning), repetitive hand/arm use. Continuously: audible speech, color vision, computer skills, decision making, depth perception, hearing acuity, interpreting data, peripheral vision, problem solving, seeing – far/near, sitting.

EOE M/F/Disability/Vet