Lead Medical Assistant

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

• Provides clinical support to health care professionals to ensure the delivery of quality health care services with problem solving and resource allocation, clarifying root causes and driving cross functional problem solving in the team as a whole.
• Responsible for cost‑effective utilization of employees and other resources while maintaining high standards of quality, service, and satisfaction.
• Oversees and leads activities of clinical staff.
• Serves as a clinical subject matter expert in the practice. Trains new clinical staff.
• Leads and promotes clinical quality and safety standards.

• Facilitates efficient and effective patient flow including preparing the patient for the visit and providing specific services as determined by providers in accordance with provider licensure, OH policy and scope of practice.
• Successful completion of Care Connect EMR documentation skills.
• Performs necessary administrative duties that assure all information is current and updated, including maintenance and monitoring of EMR inbox.
• Maintains and cleans environment, work area and equipment, and communicates any equipment malfunctions to appropriate department/unit personnel.
• Communicates with patients and customers in a respectful and caring manner.
• Communicates, collaborates, and anticipates the needs of the health care team to ensure continuity and quality of care and coordination of services.
• Collects, monitors, and reports patient data and needs as appropriate.
• Maintains documentation guidelines around patient chargeable items/services.
• Exhibits understanding and promotes the practice of safety, infection control and clinical standards to ensure optimal employee performance.
• Proficient in process improvement.
• Maintains employee performance to standard work and daily lead metrics.
• Provides schedule management (provider care team lead) for ensuring patients see the right provider at the right time and ensures patient flow is maintained.
• Responsible for daily improvement and care team tracking center, i.e., audits and collaborative review.
• Ensures EMR quality and billing accuracy.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Work is exact, near, and conforms to Ohio Health policies and procedures.
• Supports business metrics for the practice.
• Assists Practice Manager (and/or Clinical Manager) with maintaining clinical competence of other medical assistants, notifies Practice Manager of any staffing shortages or needs, assists with coverage, and arranges coverage for sick call‑ins, vacations, leaves, and other time off.
• Partners with Practice Manager (and/or Clinical Manager) to resolve operational and staffing issues.
• Is compliant with scope of practice.

• High School or GED (Required)
• BLS – Basic Life Support – American Heart Association
• CCMA (ARMA) – Certified Clinical Medical Assistant – ARMA American Registry of Medical Assistants

• Associate’s Degree or higher
• Experience using EPIC
• Experience as Preceptor
• Committee involvement
• Five+ years of experience working in a physician practice or healthcare setting
• Experience as an EPIC Super User
• Experience in Process Improvement
• Experience as Committee lead or co‑chair
• Experience in Project management
• Teaching experience
• Supervisory/ informal leadership experience

Day

40

GMC GME Family Medicine Grant

• if your passion is to work in a caring environment
• if you believe that learning is a life‑long process
• if you strive for excellence and want to be among the best in the healthcare industry

Equal Employment Opportunity

Ohio Health is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. Ohio Health does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law.

Equal employment is extended to all persons in all aspects of the associate‑employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.