Pharmacy Operations Manager

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Accountable for day‑to‑day non‑clinical pharmacy operations, ensuring an efficient workflow and a positive patient experience. Serves as a full‑time certified pharmacy technician.

• Operate pharmacy systems to obtain patient and drug information and process prescriptions under pharmacist supervision.
• Supervise pharmacy technicians and cashiers, ensuring compliance with company policies, state and federal laws, and ethical standards.
• Lead the selection, scheduling, and development of pharmacy technician personnel, including training, coaching, and performance management.
• Engage customers and patients by greeting them, offering assistance, resolving complaints, and modeling best customer service practices.
• Assist the pharmacist in patient care tasks such as registration, prescription data entry, medication preparation, counting, verifying, and vaccine administration where allowed by law.
• Drive new technology and process roll‑out, champion change, and engage the team around action planning.
• Maintain accurate processing of insurance claims, follow up with insurance companies, and conduct or participate in third‑party audits.
• Communicate prescription errors to the accountable pharmacist and adhere to company policies for pharmacy errors and the Continuous Quality Improvement Program.
• Support the Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.

• Lead performance management of technicians, making decisions regarding discipline and termination.
• Accountable for hiring, onboarding, training, and scheduling of pharmacy technicians.
• Ensure all pharmacy team licensures, registrations, and certifications are active and compliant with regulatory requirements.
• Follow established policies for selection, recruitment, record retention, and training.

• Maintain PTCB certification through the designated training program and/or state required certification/registration.
• Obtain necessary certifications, education credits, and training such as LTMP e‑modules as required by the company.
• Seek professional development by monitoring performance, soliciting feedback, and leveraging a mentor or coach.

• High School Diploma, GED, or equivalent.
• PTCB or ExCPT certification (except in Puerto Rico).
• One year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluent in reading, writing, and speaking English (except in Puerto Rico).
• Willingness to work flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire (except in Community Specialty Pharmacy and Health System Pharmacy locations).

• Previous people management/leadership experience.
• Previous work experience with Walgreens with an exceeding expectation on last performance evaluation.

We will consider employment of qualified applicants with arrest and conviction records.

This information is being provided to promote pay transparency and equal employment opportunities  current salary range for this position is $22.50 per hour - $31.00 per hour.

This role will remain open until filled.