Patient Representative - 2nd Shift

Overview

The Ohio State University Wexner Medical Center encompasses medical and surgical care areas in which patients and families receive specialized care and benefit from revolutionary research that can improve lives. Physicians, nurses, researchers, and other health care staff within the Specialty Waiting serve adult patients with various medical and surgical health needs. As a Level 1 trauma and regional referral academic medical center, the OSUWMC staff strive to provide the best care possible to the critically ill patients who receive care at the Medical Center.

The Ohio State University Wexner Medical Center is committed to enhancing the quality of care provided to patients and families. This position is responsible for providing family support, education, mediation/issue resolution, project support, and patient information in the Waiting areas/units so that optimal quality and communication can be achieved. This position supports the development, implementation and coordination of programs and services that promote positive patient relations and patient/family satisfaction including promoting customer service behaviors and Service Plus skills.

Through personal interaction with families and visitors, collaboration with volunteers, and connections with other OSUWMC services, the Patient Representative ensures family and visitor needs for information, visitation, physical comfort, and emotional and spiritual support. The Patient Representative responds to family and visitor concerns with empathetic verbal communication, provides proactive customer service interventions by anticipating needs and feelings, and uses interpersonal, diplomacy, conflict management, and service recovery skills as needed.

• Must be able to work:
  Sunday to Thursday OR Tuesday to Saturday | Shifts Available: 12:30 pm to 9 pm, 2 pm to 10:30 pm, 3:30 pm - 12 am, or 5 pm to 1:30 am.
• Required:
  
  HS Graduate or Equivalent
• Experience equivalent to 1 year of full-time employment in a clinical or critical care area role.
• Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization.
• Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills.
• Preferred:
  Bachelor’s degree in a healthcare-related field, communication, social science, or related field.
• 2-4 years of relevant experience preferred.

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Public Service Loan Forgiveness program opportunities.
• And much more.

Screen reader users may encounter difficulty with the online application. For assistance with applying, please contact hr-accessible application. If you have questions while submitting an application, please review these frequently asked questions.

Thank you for your interest in working at Ohio State.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post-offer process.

The university is an equal opportunity employer, including veterans and disability.

• Entry level

• Full-time

• Health Care Provider
• Industries
• Hospitals and Health Care

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