Call Center Attendant - 3rd Shift

988 Call Center Attendant - 3rd Shift at North Central Mental Health Services, Inc.

North Central operates the largest 988 Call Center in Ohio. People struggling with mental health crises can call 988, a new national hotline number focused on providing lifesaving suicide prevention and crisis services. The 988 network is made up of over 200 call centers nationwide that receive calls, chats and texts from people in crisis, connecting callers with specialists trained to assist with mental health crises, including psychotic symptoms and substance abuse.

This is a non‑exempt, full‑time position reporting to the Suicide Prevention Services Coordinator. Work week availability is required 7‑days, Sunday through Saturday. Shifts will be completed on site and you must successfully complete required training.

Shift: 3rd Shift 11:00 p.m.–7:00 a.m.

Rate of Pay: $22.00 hourly. Training is required and provided.

• Provide coverage for 988‑directed calls to our Suicide Prevention hotline during shift hours weekly (40 hours); will include weekend hours either on a rotational basis or permanently scheduled, if preferred.
• Initiate and respond to emergency service departments such as fire, police or social service organizations to assist survivors and execute trauma‑informed crisis stabilization techniques.
• Actively participate in training other Suicide & Lifeline employees or provide silent monitoring of calls during active sessions.
• Report issues requiring resolution through electronic means, as necessary.

• High School Graduate (or equivalent);
  Bachelor’s degree preferred.
• Steady consistency to report timely and fulfill duties.
• Willingness to successfully complete paid Suicide Prevention training program requirements for preparedness.
• Ability to demonstrate and maintain poise.
• Computer experience, including MS Office products and email.

• Electronic Onboarding
• Team‑Oriented Environment
• Excellent Health, Dental and Vision Care Coverage Options
• Employer‑Paid Life Insurance, Long‑Term Disability and AD&D Coverages
• Supplemental Life Purchase Options
• Ancillary Benefits to Include Long‑Term Care and Whole Life Options
• 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
• Generous Paid Vacation, Holidays, Sick and Personal Days
• Mileage Reimbursement at the Federal rate
• Free Parking
• North Central is a Federal Student Loan Forgiveness Participant
• Referral Bonuses
• CARF Nationally Accredited Establishment
• Serving Franklin County for over 50 years
• Acknowledged Among Top Non‑Profit Organizations

Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and an on‑site interview. Completing the application does not guarantee employment. In accordance with North Central's Drug‑Free Workplace Policy, pre‑employment drug testing will be administered. EOE/AA.