Clinical Documentation Support Specialist

Clinical Documentation Support Specialist

Full Time
• Columbus, OH

And Health is on a mission to radically improve access and outcomes for the most challenging chronic health conditions with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, plans, and employers to remove barriers to care to ensure all people have access to the care they deserve.

We are looking for a Clinical Documentation Support Specialist who will play an essential connective role between And Health and our partners’ EHRs. At And Health, every care journey involves multiple systems and teams—and that’s where you come in. You’ll ensure clinical information flows precisely and promptly in both directions, translating real‑time updates into clear, accurate documentation while coordinating with providers and staff across organizations.

This is not a passive, back‑office role; it’s a frontline opportunity to enable whole‑person care across care teams, prevent errors, and make it possible for clinicians to spend more time with patients. If you thrive on connecting the dots, navigating ambiguity, and making healthcare smoother and more human through gold‑standard documentation, this is the role where you’ll do your most meaningful work.

• Replicate accurate, timely clinical information (e.g., referrals, appointments, orders, care updates, etc.) from And Health into our partners' EHRs, following site‑specific conventions, documentation standards, and required fields.
• Retrieve and reconcile key updates from partner EHRs back into And Health systems so statuses and records match across platforms.
• Lead the creation and iteration of these processes and their associated documentation (SOPs) and manage versioning and change tracking.
• Serve as the first problem‑solver for documentation exceptions (missing records, conflicting statuses, misrouted referrals); resolve directly or escalate swiftly to the appropriate owner.
• Serve as And Health’s EHR‑based “Front Door”, as you facilitate high‑quality communication loops among providers, clinic staff, schedulers, and And Health teams to clarify orders, close gaps, and keep everyone aligned.
• Deliver a “wow” experience in every interaction by being proactive, precise, and easy to work with—so providers feel confident in our process and patients benefit from seamless care.
• Train and support teammates as the team grows, while partnering with the Product and Engineering teams to surface friction points and propose process improvements.
• Aid and support our Central Scheduling, PCP Connector, and Patient Navigation teams as needed.

• Bachelor’s degree preferred but not required.

• Experience with Epic or other Electronic Health Record (EHR) preferred
• Background in a primary care and/or hospital setting preferred
• Experience with highly regulated data and/or document entry preferred
• Strong communication skills.
• Excellent relationship building skills.

• Equal investment and support for our people and patients.
• A fun and ambitious start‑up environment with a culture that takes on important things, takes risks, and learns quickly.
• The ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• A team of highly skilled, incredibly kind, and welcoming employees, every one of whom has something unique to offer.
• We know that the overall success of our business is a collaborative effort, and we strive to provide ongoing opportunities for our employees to learn and grow, both personally and professionally.
• Full‑time employees are eligible to participate in our benefits package which includes Medical, Dental, Vision Insurance, Paid time off, Short‑ and Long‑Term Disability, and more.

• The noise level in the work environment is usually quiet.

• While performing the duties of this job, the employee is regularly required to sit, stand, talk, visualize, or hear.

We are an equal opportunity and affirmative action employer. We embrace diversity and are committed to creating an inclusive environment for all employees. Applicants will be considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, disability, or veteran status.