Registration Coordinator

Scope of Position

The Revenue Cycle for The Ohio State University Wexner Medical Center is responsible for providing excellent customer service while processing patient demographic and insurance information efficiently and accurately. Areas within the Revenue Cycle include pre-registration, registration, pre-certification, financial clearance and counseling, financial assistance, scheduling, billing, claims follow-up, customer service, and cash collection. The primary responsibility of staff within the Revenue Cycle is to ensure the collection of net revenue for services rendered.

Position Summary

The Registration Coordinator is an expert in product, process, or service line areas such as physician appointment scheduling, OR/admission, full-service scheduling; pre-registration and registration; insurance verification; and patient liability determination and communication. This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services, and general procedures. The coordinator schedules return and other appointments as assigned, ensuring accurate collection of appointment, demographic, and insurance information to support clinical and financial needs, including updates to insurance or other patient details.

They support physicians and consumers by coordinating requests and satisfying needs in a single transaction. The role involves solving routine and complex customer problems and knowing where to direct customers for specific questions. Regular communication with clinical staff, medical secretaries, and staff within the product/service line is essential to meet customer and departmental needs. The coordinator must create a positive first impression and be proficient with various software packages, including Electronic Medical Records, scheduling and registration systems, ABN, eligibility, document management software, and others.

Minimum Required Qualifications
High School diploma or GED. 0 years of relevant experience required. 0-2 years of relevant experience preferred.