Revenue Cycle Customer Service Representative

Job Category
:
Revenue Cycle

Requisition Number
: REVEN
001387

• Posted :
  October 6, 2026
• Full-Time
• Hybrid

Showing 1 location

Columbus, OH 43221, USA

• Answers a high volume of calls each day to assist with billing and payment inquiries in a timely, responsive and efficient manner
• Assists patients in the resolution of billing issues, which may include responding to complaints, requests, and/or make arrangements for payments, while remaining within the parameters of facility protocols
• Communicates and collects outstanding balances
• Verifies patient demographic and insurance information and enters changes into the billing system.
• Works with Billing Department to ensure insurance information is accurately entered so claims are not denied.
• Communicates billing or posting errors to the Supervisor
• Resolves independently or escalates issues affecting customer complaints and issues to the Supervisor
• Provides detailed documentation and reports of customer complaints, issues, interactions, actions taken and results in appropriate system(s)
• May help research any claim issues
• Identifies trends of customer service encounters and makes recommendations to the supervisor for resolutions of the issues
• Collaborates with the company call center to provide appropriate call coverage and handling of calls in order to provide the best patient experience possible
• Opening, sorting, delivering and scanning incoming correspondence
• Processes all Returned Mail including contacting various resources for information
• Assists with data entry
• Other duties as assigned

• Attend meetings and training sessions
• Maintain confidentiality of patient and financial information by utilizing HIPAA guidelines and regulations
• Maintain knowledge and adhere to related governmental regulations and all policies set forth by Ohio Gastroenterology Group Inc and its related parties

• Knowledge of third-party payers and interpreting explanation of benefits (EOB’s)
• Understanding of basic medical terminology and procedures
• Proficient use of office equipment, such as copier and fax machine, phones, etc.
• Knowledge of computers, data entry, e-mail, and the Internet
• Strong attention to detail
• Basic mathematical skills
• Ability to process credit card transactions
• Ability to work independently with minimal supervision
• Exceptional written and verbal communication and interpersonal skills with a high degree of diplomacy and tact
• Ability to effectively communicate with a variety of people under stressful circumstances
• Neat appearance, professional demeanor and pleasant voice

• Must have high school diploma or equivalent
• One (1) year of customer experience in a healthcare setting preferred
• Experience with eClinical
  
  Works a plus

• Must be able to bend over (frequent), climb stairs (frequent), sit (frequent), stand (frequent), stoop (frequent), walk (frequent) and type on keyboard (frequent).
• Minimal medical office exposure that may require contact with adult patients
• Office workstation environment with numerous employees

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