Front Desk Agent

Overview

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to and proud of the exceptional experiences we provide for our guests. Our associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health and wellness programs, best-in-class learning and development, or the travel discounts that feed your inner explorer, we work hard to create and deliver what you NEED.

We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join our outstanding Front Desk team!

• Highly competitive wages
• An exceptional benefit plan for eligible associates and your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with Crescent managed properties in North America for you and your family members
• Complimentary parking, employee meals provided

As our front desk agent, you will be a champion of empowerment and guest satisfaction at our AAA Four Diamond accredited property. You will build morale with your team and engage them with service recovery using Hilton's methods to make it right every time. You will be a liaison between the front desk and other departments and act as the manager on duty.

• You provide outstanding customer service interactions and it is ingrained in who you are.
• You are excited to work alongside a team to achieve top-notch service and you don’t shy away from guest concerns.
• You have a keen eye for detail and understand the importance of guest experience from check-in until check-out.
• You feel comfortable addressing conflicts when they arise and making it right for our guests every time.
• Your organizational and time management skills will be a great benefit in this role.
• You are looking for flexibility in a job, so working a variety of different shifts, including days, evenings and weekends, works for your personal life.

Why Crescent?

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. We are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Enthusiastic – Shows intense and eager enjoyment and interest

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.