Dir, Regnl Operations Ii

Strategic Dining Services

Position Title: [[title]]

Pay [[]]

Reports To:

Salary: $ to $

Other Forms of Compensation: Bonus up to 35%

The Strategic Dining difference is in the support we deliver, not only focusing on successful systems, techniques, and tools, but improving the community’s dining experiences, community cost savings and increased resident satisfaction. We accomplish this by being a true partner to our clients and communities and focus our efforts on meeting those goals, that are unique to each location.

• 75% travel

• Manage SENIOR LIVING Dining accounts in and around Los Angeles, Thousand Oaks, Woodland Hills, Solvang, Carlsbad

• Track record of ensuring high-quality services, financial success, and client satisfaction within the region while providing strong leadership.

• Experience in multi-unit management in contract food services, required

• Culinary experience and a culinary degree is preferred, as it contributes to our commitment to excellence.

• Is proficient in Compass Group systems like OMS, MUS, efinance, and myorders, ensuring seamless operations, not required but preferred

• Excels in written and verbal communication with internal teams and external partners.

• Demonstrates exceptional leadership, training skills, and the ability to influence effectively.

• Is adept at cultivating strong relationships, influencing and inspiring teams.

• Embodies a hands‑on leadership style, believing that building robust relationships leads to success.

As the Regional Director of Operations, you will be responsible for the overall operation, growth, and profitability of the region. You will provide the vision and strategic leadership to drive resident and client satisfaction through the delivery of best‑in‑class dining and hospitality experiences. In this hands‑on leadership role, you must have the ability to travel to regional communities to provide ongoing training and support to culinary, hospitality and service leadership teams.

This role requires a strong background in food production and service management, exceptional financial management skills, building and leading diverse teams, and a passion for delivering outstanding resident experiences.

• Balance company/community goals and regulatory agency requirements with individual client objectives to create a customized program that meets resident needs.

• Schedule regular on‑site, hands‑on visits to coach, train, and follow‑up on assigned goals.

• Send a site‑visit summary to the Executive Director, Chef, Dining Service Director, and applicable corporate team members.

• Conduct quarterly business reviews with client to make certain community objectives are being met, communicate industry trends, and ensure client has opportunity to share critical feedback.

• Actively participate in food service‑related committees within assigned communities, or otherwise be involved in and visible at special events within each assigned location, to demonstrate the company’s team approach and commitment to the community.

• Strong problem‑solving and decision‑making skills, with the ability to handle multiple priorities in a fast‑paced multi‑site environment.

• Flexibility to travel between communities within your region. Develop priority‑focused consultation agendas in advance of visits. Ensure that community staff are given ample opportunity to schedule themselves to attend.

• Drive guest satisfaction by maintaining product and service quality standards;
  Periodic property inspections, ensuring completion of company training programs and initiating corrective action as necessary.

• Review resident surveys for service concerns and work with Executive Directors and the Director of Dining Services to address and resolve going forward.

• Understand and leverage company support teams and systems to meet region Key Performance Indicators.

• Collaborate with department heads, executive chefs, sous chefs, dining room managers, and other team members to create innovative menus and dining concepts that meet and exceed guest expectations.

• Ensure responsible financial management of assigned communities. In partnership with leadership team,…