Front Desk Associate
Listed on 2026-01-06
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Hospitality / Hotel / Catering
Hotel Front Desk, Guest Services
JOB DESCRIPTION: FRONT DESK ASSOCIATE/NIGHT AUDITOR
Title:
Front Desk Associate/Night Auditor
Reports to:
Front Desk Lead & General Manager
Required Tasks:
According to Hotel Standards:
* Guest Check-in & Check-out
* PMS Operations
* Cash Handling & Credit Card Transactions
* Switchboard Operation and Telephone Etiquette
* Front Office Emergency/Security Procedures
* Reservations-Guest Rooms
* Assist with Administrative Duties as assigned by Management
* Keep Front Desk Area & Lobby Neat & Tidy and Clean Daily
* Set up Breakfast Bar or Refill/Monitor Cleanliness of Bar & Tables
* Minor Decision Making
* Take Group Reservations & Set up Group Blocks
* Sales of Guest Rooms with New Arrivals and Phone Inquiries
* Follow All Policies & Procedures as Outlined in the Employee Handbook
* Must be Neat, Clean & Well-Groomed in Proper, Clean Uniform with Nametag
* Operate Laundry as Directed
* Maintain a Professional Attitude to all Guests, Associates & Vendors
Required Skills:
* Fluent Verbal & Written Communication in Proper English (Spanish, if possible)
* Basic Math
* Hand Writing
* Computer Skills/Keyboard/Typing Skills
* Operate a 10 Key Calculator
* Hospitable, Civil Contact with the Public
* Ability to Work Independently, with Little to no Supervision
* Ability to Complete Multiple Tasks Simultaneously
* Night Audit/Basic Accounting Skills/Training
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