Guest Service Agent

Guest Service Agent page is loaded## Guest Service Agent locations: 88 East Nationwide Blvd., Columbus, OH 43215time type:
Part time posted on:
Posted Yesterday job requisition : R40305

Property

Location:

Drury Plaza Hotel - 88 East Nationwide Blvd., Columbus, Ohio 43215####
** You belong at Drury Hotels.
** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.
** WHAT YOU CAN EXPECT FROM US
**** So. Much. More.
** Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are... and well compensated for all you accomplish.
* * Incentives
- * Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)
* * Work-life-balance* - Flexible scheduling, paid time off, hotel discounts and free room nights
* * Career growth
- * Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
* * Health and well-being
- * Medical, dental, vision, prescription, life, disability and Team Member Assistance Program
* * Retirement
- * Company-matched 401(k)
* * Award-winning* - Ranked among Newsweek's America's Greatest Workplaces 2025
*
* What you will do:

**** Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
** Ensure exceptional, positive experiences for our diverse team members and guests.
* Assist guests in a friendly, efficient, courteous, and professional manner.
* Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
* Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
* Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
* Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.
** What we expect of you:
**** With your can-do spirit and unique personality, you will shine at Drury Hotels.
** We seek friendly, highly organized communicators and multitaskers with these qualifications.
* Warm and friendly manner in relating to and interacting with the public
* Demonstrated attention to detail while handling multiple tasks simultaneously
* Familiarity with handling money, making change, and using office machines in day-to-day activities
* Ability to speak and receive direction (written and verbal direction) in English
* Willingness and ability to work alone as scheduled#
** Rise. Shine. Work Happy.**#### Hiring Immediately!

At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy.  a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That's the Drury Way. Our 6,100+ team members work together - across 150 hotels in 30 states - to make sure every guest receives the very best service and value.

Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE