HR Business Partner, Tech

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California;
Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

Upstart is in a period of rapid growth and the People team is foundational to our continued success as we scale. You will be joining a company with engaged founders and leaders, strong values (practiced daily!) and operational rigor and discipline. Come help us build the culture that will enable continued success for our employees and our borrowers!

As an HR Business Partner supporting our Tech team, you will be responsible for day‑to‑day HR support to a critical talent population m front line manager coaching and talent development, to performance cycles and cultural initiatives, you will partner closely with the Lead HRBP and the Tech management team to uplevel performance and the employee experience  will also be a strategic HR Business Partner for our Auto GTM team, providing support to a key vertical team as they continue to scale.

As a member of our growing People org, you will participate in company‑wide HR programs that could include initiatives in performance and talent management, employee engagement, system implementation, diversity and inclusion, development and more.

This role is available in the following locations:
Remote

As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to still spend high quality time in‑person collaborating via regular on‑sites. The in‑person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2‑4 consecutive days at a time.

• Coach and advisor: Advise and consult with managers and leaders as they continue to scale. From org design, to talent development, to rewards and recognition, and high performance culture, act as a trusted thought partner and coach.
• Manager support
  :
  Build relationships with managers to ensure their confidence and trust in the HR team; offer ideas and resources to help them thrive in their roles and careers at Upstart.
• Employee relations: Oversee and resolve employee relations issues of varying complexity by conducting thorough and objective investigations, interpreting and applying Upstart policy and making recommendations.
• Performance management: Partner with managers to identify high performers and help them grow with Upstart; and to work through low performance management to maintain our high performance bar.
• Project and program support: Support core HR programs, processes and initiatives such as performance management, compensation planning, employee engagement and diversity and inclusion.
• Solve problems: Be an adaptable problem solver, liaising between the People Ops team and the business to achieve the best outcomes for the organization. Provide thoughtful and appropriate counsel, striking a balance between long and short term business needs.

Minimum requirements:

• BA/BS degree or equivalent professional experience
• 3‑5 years of Human Resources experience in the tech industry (HRBP, HR generalist, employee relations)

Preferred qualifications:

• Experience working with Tech teams (Engineering, Product & UX Design, Machine Learning) and GTM teams in a geographically dispersed or digital first…