Events and Employee Experience Manager

Loop has built a dynamic work experience rooted in strong collaboration and a customer-first mentality, making Loop a special chapter in every employee’s career as we define what great looks like in our industry. As Loop’s sole Events and Employee Experience Manager , you’ll play a central role in shaping the day-to-day and milestone moments for our team members and merchants.

This role intentionally pairs ownership of our core event planning and employee experience work with oversight of our physical office, as this is the location for a significant amount of our employee gatherings. In this role, you’ll have strong partnerships with our colleagues on the people, product, customer success, enablement, and strategy teams to ensure the experiences we’re curating for the company are aligned with business goals.

On the events side, you’ll collaborate with leaders across the business to plan and execute Loop’s signature internal gatherings, including our annual all-company meeting (Loopapalooza), signature customer summit, team onsites, and gatherings in our remote “hub” markets (Chicago, Toronto, London, and beyond). With Loopers spread across the US, Canada, UK, and Australia, bringing people together thoughtfully matters to us - and you’ll ensure every detail is planned and delivered with care.

You’ll help curate the virtual touchpoints and bi-weekly all-employee meetings that are the heartbeat of Loop’s culture and connectivity across our employee base.

On the office side, you’ll own the operations that keep our state-of-the-art Columbus (Short North) workspace running smoothly and feeling great - from supplies and food to coordinating team on-sites and in-office moments that spark connection. You’ll be the go-to partner in creating an office environment where people genuinely enjoy showing up.

We’ve outlined what we expect this role to focus on initially, knowing that Loop is growing quickly. As we evolve, so will the challenges we tackle together, making this a role that grows right alongside the company.

What You’ll Do:

Event Coordination & Engagement Programming (70%) Partner with functional leaders and executive stakeholders to plan and execute Loop’s core internal events and customer summit designed to foster engagement among Loop employees and our most engaged customers.

Own end-to-end event logistics, including venue sourcing, vendor management, travel coordination, accommodations, on-site execution, and post-event wrap-up.

Partner with functional leaders to align programming for signature events and business rhythms with company goals, culture initiatives, and employee experience priorities.

Own the employee experience in Loop's hub markets (e.g., Chicago, Toronto, London, etc.), serving as the go-to resource for hub employees, supporting them in planning engagement events, and proactively identifying ways to deepen connection and get more out of each hub over time.

Manage event budgets, contracts, and expense tracking, ensuring events are delivered on time and within budget.

Ensure every detail—from communications and materials to on-site flow and follow-up—is thoughtfully planned to create intentional, inclusive, and memorable experiences for Loop employees.

Oversee feedback and survey mechanisms to improve employee experience and take action on the results.

What You’ll Do:

Office Management (30%) Create an engaging, productive, and fun office community that is built around our employee experience philosophy.

Manage office access, from allocating keys and parking passes to ensuring the safety and security of employees and visitors.

Plan cultural events in the office that enrich connection between employees and celebrate company & individual…