ServiceNow Developer

Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation.

Overview Connection has a fantastic opportunity through our Technical Staffing division for a Service Now Developer in Columbus, OH. It is a contract position with6 months to start, with strong potential for extension. This position offers benefits!

Responsibilities

• Develop, configure, and support the Service Now platform across multiple modules (ITSM, ITAM, Discovery, etc.).
• Handle day-to-day Service Now development and administration tasks.
• Collaborate with end users to troubleshoot issues and fulfill service requests.
• Work with business stakeholders to define technical requirements and system goals.
• Configure SLA definitions, service catalog items, and associated workflows.
• Maintain system documentation and technical specifications.

Requirements

• Strong understanding of various Service Now modules and best practices.
• Experience with Service Now integrations and Performance Analytics.
• Ability to work in an agile environment and manage multiple priorities.
• Enhance key Service Now modules:
  Incident, Problem, Change, Knowledge, CMDB, Discovery, Asset, and Service Request Fulfillment.
• Build integrations with external systems using Integration Hub, Service Graph Connectors, or third-party APIs.
• Design and deliver executive-facing dashboards using Performance Analytics.
• Develop an automated Fed Ex integration to retrieve and display shipment tracking information within Service Now.

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