Data Center & Route Switch Field Service Technician

Data Center & Route Switch Field Service Technician

Base pay range: $21.00/hr - $23.00/hr

This is a full‑time, benefits‑eligible position that includes a company vehicle, a gas card for the vehicle, inventory tools, and comprehensive training. Paid training includes two certifications—CCT Data Center and CCT Route/Switch—which comes with an hourly increase. Acuative is willing to invest in your growth for this role.

Travel is expected: tickets can be assigned for up to four hours away to provide installation and maintenance services on voice and data networks, servers, computer systems, retail technology systems, and other network‑based hardware.

Acuative technicians are guaranteed forty (40) hours of pay per week even if not dispatched for forty hours.

Eligibility: a clear driver’s license (no more than 4 points), COVID‑19 vaccination, willingness to work mostly M‑F with opportunity for overtime and call‑out pay after hours. This position often works alone, and qualified applicants must be able to lift up to fifty pounds above head and climb a ladder.

Selected candidates receive a full week of paid training and support as needed for every job they are routed to.

Acuative is a drug‑free workplace.

Acuative, the nation's leading independent provider of telecommunications field services, seeks a Field Service Technician. The successful candidate will spend the majority of their time covering the (MARKET) area providing installation and maintenance services to voice and data networks, servers, computer systems, retail technology systems, and other network‑based hardware.

• Installation and maintenance of networking hardware including routers, switches, and WAPs.
• Installation and maintenance of telephony equipment and circuits.
• Hardware break/fix support for Cisco UCS servers and Nexus switching equipment.
• Installation and support of retail technology systems—POS, digital signage, and video surveillance systems.
• Circuit extensions and structured cabling.
• Site surveys and site audits.
• Maintain company vehicle, inventory, and tools to departmental standards.
• Accurately and timely submission of all job‑related documents and deliverables.

• Working knowledge of networking hardware and topologies.
• Familiarity with Cisco networking products and interfacing through Cisco CLI.
• Understanding of telephony systems (VoIP, PBX, key systems) with ability to provide hands‑on hardware and troubleshooting support.
• Knowledge of computing systems hardware with ability to provide break/fix support for desktop PCs and/or servers.
• Physical installations of a wide variety of hardware—including routers, switches, WAPs, servers, POS systems, digital signage systems, and associated peripheral equipment.
• Ability to provide configuration support for a variety of technology platforms through console and remote applications.
• Experience with LEC circuit identification and extensions.
• Familiarity with cabling standards and ability to pull and terminate cabling in a variety of customer environments.
• Ability to operate basic power tools—drills, saws, etc.
• Work on ladders and lifts where required.
• Working knowledge of Microsoft Office applications (Excel & Word).
• Ability to follow detailed job documents.
• Willingness to travel within assigned region to meet customer SLAs.
• Availability for on‑call, after‑hours, and weekend work.
• Valid driver’s license with a good driving record.

• Associate’s degree in Information Technology or equivalent experience.
• CompTIA, Cisco, cabling, and PBX system certifications a plus.
• Selected candidates will attend a one‑week hardware training course at our Global Technology Center in Strongsville, OH.
• Selected candidates must obtain Cisco CCT Route/Switch and CCT Data Center certifications within 90 days of employment at Acuative.