Sr. Developer - ServiceNow

Sr. Developer - Service Now

Battelle delivers when others can’t. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi‑national corporation, a small start‑up or a government agency.

We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.

The Service Now Developer supports the administration and development of Service Now solutions for Battelle. This role is responsible for both the administration and development of the Service Now platform, including troubleshooting and resolving incidents, developing solutions to meet business needs, configuring workflows, integrating with third‑party systems, and ensuring system stability. The Developer collaborates within an agile team environment, participates in daily stand‑ups, weekly meetings, sprint retrospectives and reviews, and sprint planning sessions to ensure continuous improvement and delivery of high‑quality solutions.

They also manage data accuracy, maintain comprehensive documentation, analyze and improve existing programs, and stay updated with relevant technologies and certifications.

• Lead the administration and maintenance of Service Now reviewing, troubleshooting, and resolving incidents and requests.
• Lead development of solutions in Service Now to meet business requirements and improve functionality of the system.
• Configure out‑of‑the‑box workflows and create/maintain custom workflows, business rules, UI policies, and scripts.
• Integrate Service Now applications with third‑party systems and applications via APIs and web services.
• Supervise the daily operations of the Service Now platform, including monitoring performance, managing updates, and ensuring system stability.
• Manage data imports, exports, and integrations with other systems, ensuring data accuracy and integrity.
• Create and maintain comprehensive documentation for configurations, customizations, and development processes.
• Analyze existing programs and formulate logic for new systems. Devises logic procedures, prepares flowcharting, performs coding and tests/debugs for a wide range of programs using creativity.
• Manage requirements gathering and maintain, test, and integrate applications components.
• Recommend and implement changes in development maintenance and system standards.
• Maintain current knowledge and skills on relevant topics and technologies. Includes pursuing/maintaining technical certifications, as appropriate.

• Bachelor’s degree in computer science or information systems related disciplines; eight years of experience as a developer; or an equivalent combination of education and/or experience in a related field.
• 4+ years experience as a Service Now developer or a similar role.
• Strong knowledge of JavaScript, HTML, CSS, XML, or Angular
  
  JS.
• Experience integrating cloud solutions with on‑premises solutions and with other cloud solutions.
• Familiarity with ITIL and IT Service Management.
• Experience with AJAX, JSON, and integration techniques.
• Self‑starter with strong analytical, problem‑solving, and communication skills.

• Experience administering or developing Service Now ITSM, ITOM, Discovery, and/or SAM Pro.
• Comfortable working both independently and as part of multi‑department teams on large enterprise projects.
• Service Now certifications such as Certified Systems Administrator or Certified Application Developer.

• Balance life through a compressed work schedule:
  Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.
• Enjoy enhanced work flexibility, including a hybrid arrangement:
  You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in‑office and 40% remote, with Monday and Tuesday as common in‑office days, dependent on team and position needs.
• Take time to recharge:
  You get paid time off to support…