Senior IT Engineer

About Upstart

Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload.

Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California;
Columbus, Ohio; and Austin, Texas.

Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you!

As a Sr IT Engineer, you’ll play a critical role in architecting, implementing, and scaling our infrastructure; ensuring resilience, security, and optimal performance across all systems. This role requires a seasoned Dev Ops expert who excels in designing large-scale systems, automating complex workflows, and leading cross-functional projects that enhance the speed and efficiency of our IT development and deployment processes. You’ll work closely with teams across engineering, IT, and Info Sec to drive IT and Security outcomes using best practices and foster a culture of continuous improvement.

This role is available in the following locations:
Remote, San Mateo, Columbus, Austin

This team operates on the East/West Coast time zones.

This team has regular on-site collaboration sessions that occur a few days per quarter at various locations in the US. Upstart will cover all travel-related expenses for these meetups.

• Lead the design and implementation of scalable, highly available, and secure infrastructure to support IT technology tools like Okta, GSuite, Slack, Jamf, and Palo Alto Firewalls.
• Champion a culture of continuous improvement within IT, identifying opportunities for process optimization, automation, and enhanced security across all IT technology systems
• Drive infrastructure automation through Infrastructure as Code (IaC) using tools such as Terraform or Ansible, ensuring reliability, repeatability, and cost efficiency.
• Architect and lead comprehensive observability solutions and incident response that includes logging, tracing, and metrics collection to support IT Engineering and operations, enhancing troubleshooting and performance analysis.
• Collaborate with Info Sec to implement security best practices and drive compliance alignment across IT technologies, including role-based access control, automated compliance monitoring, and vulnerability management.
• Mentor and guide junior engineers in IT Dev Ops practices, promoting a collaborative culture focused on innovation, performance, and security.

• Minimum requirements:
  • 5+ years of experience in Dev Ops or IT infrastructure engineering, with a proven record in architecting and managing complex, IT-centric systems.
  • Experience leading large cross-team initiatives at companies that have gone through periods of rapid business or organizational growth
  • Advanced skills in cloud infrastructure (preferably AWS) and Infrastructure as Code (IaC) tools such as Terraform, Cloud Formation, or Ansible.
  • Experience in building and managing CI/CD pipelines for automated deployments, security integrations, and compliance workflows.
  • Strong scripting skills in languages like Python and Bash for automation and integration tasks.
• Preferred qualifications:
  • Extensive experience designing and implementing scalable, resilient IT infrastructure with multiple integrations across cloud providers.
  • Experience with large sunset of the following technologies Okta, Google workspace, Jamf, Slack enterprise grid, Workato, sumilogic
  • Excellent problem solving skills and ability to work under pressure.
  • Relevant certifications such as AWS Certified Dev Ops Engineer, Okta Certified…