Tier 2 technical support ServiceNow
Job in
Columbus, Franklin County, Ohio, 43224, USA
Listed on 2025-12-02
Listing for:
S R INTERNATIONAL INC
Full Time
position Listed on 2025-12-02
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Job Overview
State of Ohio- DRC-Tier 2 technical support (Service Now) - 785912 (Local Only/100% Onsite)
Interviews will be onsite.
Travel may be required throughout the state of Ohio.
Candidates will work onsite in Franklin or Madison County.
Closing Date: 12/02/2025
Job DescriptionProvides tier 2 technical support and system access to approximately 15,000 customers using Service Now ticketing system.
Troubleshoots hardware and/or software issues independently in workstation support, desktop support, business continuity, information security, network connectivity knowledge of MS Office (O365) and use of ticketing system software.
Required/Desired Skills- Professional experience working with computers in a Help Desk/Support role
- Professional experience in a customer service-related role, providing phone and video support for users with varying levels of technical expertise
- Strong Customer Service Skills
- Previous experience with Service Now
- CompTIA A+ Certification
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