Information Technology Support Specialist

Client: Banking Firm

Job Title: IT Support Specialist

Duration: 12+ months (possible extension or permanent hire)

Pay: $21.00/hr on W2

Location: Columbus, OH

Schedule: Variable shifts including evenings, weekends and holidays

A leading banking firm is seeking an experienced IT Support Specialist to deliver high‑quality end‑user technical assistance. The role centers on providing exceptional customer service, resolving technical issues efficiently and supporting enterprise hardware and software systems.

• Provide excellent customer service through phone, chat and in‑person support.
• Listen actively to understand user concerns and ensure timely resolution.
• Document all incidents and requests accurately in the tracking system.
• Troubleshoot and resolve hardware, software and application issues.
• Perform assessment, triage, research and education for end users.
• Support after‑hours or weekend needs as required.
• Demonstrate strong attention to detail, follow‑through and a positive attitude.
• Install, modify, repair and run diagnostics on hardware, peripherals and software.
• Build rapport with users and communicate clearly regarding issue status and resolution.
• Maintain professionalism in challenging or high‑pressure situations.

• Excellent communication and customer service skills.
• 2–5 years of related IT support experience in a high‑tech, fast‑paced environment.
• Technical support experience preferred but not required.
• High school diploma or GED required.
• Strong diagnostic and problem‑solving abilities.
• Self‑motivated with the ability to work independently under pressure.
• Flexibility to work varied shifts, including evenings, weekends and holidays.

Entry level

Full‑time

Information Technology