HCM Service Assurance PM​/Lead; IT Consultant

Overview

About us:

Acts as primary Ohio Administrative Knowledge System (OAKS) interface to and from business owners and stakeholders and its Managed Services Vendors (MSV) to help ensure that OAKS HR/Payroll systems provide optimal levels of support for the HR/Payroll operations of the State of Ohio. In this role the HR/Payroll Systems Services Leader:

• Ensures contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day-to-day operations
• Proactively manages the business/customer relationship.
• Understands business priorities and portfolio of business initiatives to effectively manage customer expectations and set OAKS priorities.
• Works with business stakeholders and MSV personnel to translate business requirements into system solutions that may result in technical designs for enhancements, statements of work, and/or change order requests.
• Oversees requirements analysis and documentation.
• Coordinates use of MSV discretionary hours for enhancements.
• Develops Requests for Proposals, Statements of Work, and Change Requests for procured project services.
• Provides relevant OAKS HR/Payroll systems support status reports.
• Communicates OAKS operational events, priorities, deadlines, and outages.
• Studies and approves requests for enhancements to OAKS HR/Payroll system modules.
• Leads capacity planning and pipeline management.
• Reviews and approves production migrations.
• Acts as an escalation point to resolve serious HR/Payroll system issues.

Leads, directs, and supervises the activities of a small team of information technology (IT) systems operations professionals that helps maintain the suite of OAKS HR/Payroll systems (primarily composed of Oracle/People Soft systems) that support the HR/Payroll business needs of its state-wide customers. In this role the HR/Payroll Systems Services Leader:

• Gives directions to lower-level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations.
• Works with business stakeholders and MSV to help guide overall day-to-day HR/Payroll operations and schedules.
• Drives collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution.
• Helps resolve system issues and ensures that service level agreements are met.
• Proactively identifies and implements service improvements in operational delivery processes.

Acts as Project Manager for projects related to OAKS HR/Payroll system modules (e.g., payroll, benefits, human resources, time and attendance and performance management). In this role the HR/Payroll Systems Services Leader:

• Manages or oversees multiple projects.
• Monitors project progress and attends information exchange and touchpoint meetings with project teams and stakeholders.
• Provides relevant project status reports (e.g., executive, OAKS management, weekly updates).
• Develops, implements, and enforces program and project policies and procedures.
• Oversees project financials and vendor contract compliance.
• Participates in review and approval of vendor estimates (e.g., level of effort).
• Studies and approves project deliverables.
• Coordinates business resource needs, capacity planning, and pipeline management.
• Performs overall project scheduling coordination
• Coordinates and supports business functional testing efforts.

Qualifications

Completion of undergraduate core program coursework in information technology, electrical engineering or telecommunications; 5 yrs. exp. in information systems analysis, design & operations; 18 mos. exp. in project/program management; 2 courses or 6 mos. exp. in budgeting.

Or 12 mos. exp. as Information Technology Consultant 2, 64162.

Or equivalent of Minimum Class Qualifications for Employment noted above.