Pega Certified Business Architect

Join to apply for the Pega Certified Business Architect role at The Hartford
.

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

Are you ready to drive business transformation and operational excellence through intelligent process automation? As a Pega Certified Business Architect within our Business Process Management organization, you will play a critical role in shaping and delivering enterprise solutions, while supporting the development and enablement of a Pega Center of Excellence (CoE). This is an exciting opportunity for a business‑minded leader who excels at translating strategy into actionable solutions, optimizing business processes, and fostering best practices across teams.

As the primary point of contact between business stakeholders and technical teams, you will collaborate with users, solution architects, and delivery teams to define business requirements, design process flows, and ensure that Pega solutions align with organizational goals. Your expertise will be instrumental in establishing standards, mentoring peers, and promoting a culture of continuous improvement. You will also help drive the adoption of agentic AI and automation, making business processes more adaptive, intelligent, and future‑ready.

We seek a business architect who is passionate about enabling teams, standardizing processes, and advancing the organization’s digital capabilities through the Pega CoE.

• Collaborate with business and IT stakeholders to gather requirements, analyze business needs, and design optimized process flows using Pega.
• Support the development and operationalization of the Pega Center of Excellence, including the creation of business architecture frameworks, reusable assets, knowledge‑sharing platforms, and governance.
• Translate business objectives into functional requirements and actionable user stories for delivery teams.
• Provide input on case types, data models, and user interfaces ensuring configurations adhere to business rules and compliance standards.
• Promote best practices in business process management, automation, and solution delivery across the organization.
• Partner with delivery leads, solution architects, and developers to ensure solutions meet business goals and adhere to CoE standards.
• Drive process improvement, automation, and scalability using industry‑standard methodologies, agentic AI, RPA, and advanced analytics.
• Support Agile/Scrum processes, including sprint planning, backlog grooming, and delivery tracking.
• Ensure compliance with security, access, and data quality standards.
• Stay current with emerging technologies, especially AI and automation, and proactively identify opportunities to enhance business process management.

• Certified Business Architect (PCBA) required; additional Pega certifications a plus.
• 5+ years of experience in business process analysis, design, and optimization, with at least 2 years working with Pega solutions.
• Proven experience collaborating with cross‑functional teams to deliver business process automation projects.
• Strong knowledge of Pega platform, business architecture frameworks, and process modeling methodologies.
• Experience applying Agile and Scrum methodologies.
• Excellent communication, collaboration, and problem‑solving skills.
• Commitment to continuous learning and professional development, with a passion for exploring new technologies and driving innovation.
• Demonstrated experience with agentic AI, workflow orchestration, RPA, or advanced automation platforms is highly desirable.
• Prior experience supporting or enabling a Pega Center of Excellence is highly desirable.
• Bachelor’s degree in Business, Information Systems, or related field (advanced degree preferred).

Hybrid work schedule: expectation to work in an office 3 days a week.

Candidates must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I‑983 Training Plan endorsement for this position.

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees.

Other rewards may include short‑term or annual bonuses, long‑term incentives, and on‑the‑spot recognition. The annualized base pay range for this role is:
$100,000 - $150,000

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age