System Administration Analyst

Job Title

System Administration Analyst

EHE | Information Technology

Arps Hall (0011)

Regular

40

First Shift

The System Administration Analyst (SA) is a technical resource for college infrastructure technology, focused on client systems (mobile devices, desktop/laptop computers) and customer support systems. The SA will coordinate computer builds/images, software installation and maintenance processes, and necessary scripting and integrations to efficiently manage thousands of computing endpoints for the college.

This role is also accountable for the primary customer support and ITSM tool, tracking support tickets, customer requests, knowledge base articles and service level agreements. Performs necessary software upgrades in accordance with ITIL and other best practices. Serves as a technical resource on projects and other scheduled work activities requiring systems management expertise.

Evaluates and researches new and existing products, procedures and/or workflows needs associated with server hardware and systems software. Provides technical guidance pertaining to the capabilities, limitations and requirements of current and developing client management approaches, including university‑wide shared directory services/systems, communication tools, and productivity software.

Additionally, the SA serves in a support role to the college’s Senior Systems Administrator who is responsible for effective engineering, design, build and management of on‑premise and cloud physical and virtual servers, backup, storage and operating systems, including disaster recovery solutions. The SA will have access to the State of Ohio Computer Center, in which EHE servers are maintained and under direction of the Senior Systems Administrator, may perform basic network switch management in college‑specific spaces.

• Bachelor’s degree or equivalent experience with computing equipment and productivity / web tools particularly Microsoft Office 365 required.
• 2 years of relevant experience required in user support and information systems.
• 1‑2 years’ experience supporting Windows, Mac and Linux operating systems and mobile devices; 1‑2 years’ experience with SCCM or other client system configuration platforms.
• Experience using scripting languages.
• Experience working in an academic environment.

• 3‑5 years’ experience in user support and information systems.
• Microsoft Certified System Engineer (MCSE) or equivalent certification and extensive experience supporting Windows Server, Active Directory, SCCM, virtual server platforms, and Linux.
• ITIL Foundation Certified; cloud based certification (AWS and/or Azure) desired.
• 1‑2 years’ experience with virtualization desired; 1‑2 years’ experience working in an environment with 500 plus users desired.

The College of Education and Human Ecology operates on the premise that all faculty and staff in the College have unique talents that contribute to the pursuit of excellence. In addition to professional accomplishments, collegiality, civility, and mutual respect are strongly held values. The College supports representational diversity and diverse beliefs in the free exchange of ideas and opinion and expects that faculty, staff, and students promote these values and apply them in a professional manner in all academic endeavors and interactions within and representing the College.

Our core values include excellence, diversity, justice, innovation, and internationalization. These values are foundational to EHE – who we are and what we strive to be. By focusing on them, we will enrich the education of our students and accelerate the efforts of our faculty and staff.

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post‑offer process.

The university is an equal‑opportunity employer, including veterans and disability.

As required by Ohio Revised Code section , Ohio State will: educate students by means of free, open and rigorous intellectual inquiry to seek the truth; equip students with the opportunity to develop intellectual skills to reach their own, informed conclusions; not require, favor, disfavor or prohibit speech or lawful assembly; create a community dedicated to an ethic of civil and free inquiry, which respects the autonomy of each member, supports individual capacities for growth and tolerates differences in opinion;

treat all faculty, staff and students as individuals, hold them to equal standards and provide equality of opportunity with regard to race, ethnicity, religion, sex, sexual orientation, gender identity or gender expression.