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Help Desk Specialist - IT

Job in Columbus, Franklin County, Ohio, 43224, USA
Listing for: Russell Tobin
Full Time position
Listed on 2026-01-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 20 - 21 USD Hourly USD 20.00 21.00 HOUR
Job Description & How to Apply Below

Job Title

A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

Base pay range

$20.00/hr - $21.00/hr

Contract Details

📆
Contract: 12 months (potential for extension or permanent hire)

What You’ll Do:
  • Answer IT support calls and resolve issues quickly
  • Provide excellent customer service with active listening and empathy
  • Use a knowledge base and ticketing system to track and solve problems
  • Communicate clearly via phone, chat, and documentation
  • Collaborate with teams and follow company policies
What You Need:
  • High school diploma or GED (plus relevant work experience)
  • 2-5 years of chat support experience in a fast-paced setting
  • Strong problem-solving skills & self-motivation
  • Ability to troubleshoot software & hardware issues
Seniority Level

Entry level

Employment Type

Contract

Job Function

Finance

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