Senior Director, Product Engineering Technology Enablement

Senior Director, Product Engineering Technology Enablement

Join to apply for the Senior Director, Product Engineering Technology Enablement role at Cover My Meds .

McKesson is an impact‑driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well‑being of you and those we serve – we care.

The Tech Enablement leader is responsible for spearheading the development, implementation, and adherence to frameworks that optimize product workflows, oversee the Database Administrator organization, enhance application performance, and ensure operational health across platforms and products. This role translates strategic objectives into actionable processes that drive cost efficiency, scalability, and reliability.

The leader will design and operationalize governance frameworks where none exist, establishing clear standards for measurement and performance management. By partnering with product engineering teams, this role ensures applications receive the resources they need – compute, storage, and network – to optimize app performance.

This position owns cost governance for on‑prem and cloud environments, including consumption tracking, spend reduction initiatives, and future cost projections. The leader will also be a key contributor to cloud migration planning and budgeting, aligning financial strategies with technical execution.

As a subject‑matter expert, the Tech Enablement leader will define and monitor Service Level Objectives (SLO’s) and SLAs, implement telemetry for operational insights, and contribute to disaster recovery strategies for critical product lines. Acting as a bridge between Platform Engineering and MT, this role ensures alignment on product health and operational excellence.

Future responsibilities could include the addition of a shared capability arm that will drive strategic product and platform capabilities to Cover My Meds . Lastly, this leader will directly manage the mission‑critical CMS infrastructure and pharmacy customer connectivity support teams.

• Product & Service Optimization: Enhance application performance and reliability while reducing costs. Oversee hardware/software configurations, upgrades, and assess impacts of proposed changes.
• Managing Updates and Maintenance: Apply necessary patches, updates, and perform routine maintenance to ensure systems are secure, optimized, and performing at their best. Drive consistent operational maintenance support across all product engineering.
• L1/L2 Incident Management: Provide frontline support across product engineering. Support alert monitoring, triage, and incident resolution.
• Production Monitoring: Provide real‑time 24x7 support for all jobs, processes, file transfers, faxes, and other critical tasks for all product engineering.
• Production Readiness: Establish clear, consistent processes around what it means for a capability to be ‘production support ready’. Hold engineering teams accountable to achieve and exceed best practices to ensure smooth handoff of ownership.
• DBA Organization: Drive DBA organization optimization, development, and best practices. Work to reduce legacy database footprint while preparing for cloud‑first database consumption.
• Cost Management: Own cost governance for on‑prem and cloud environments, including consumption tracking, spend reduction initiatives, and future cost projections. Support cloud migration planning and budgeting.
• Service Reliability: Collaborate with Product Owners to define and monitor SLOs and SLAs aligned to product lifecycle and roadmap.
• Operational Insights: Implement telemetry and frameworks to measure application service usage, enabling informed scaling and readiness decisions.
• Disaster Recovery: Contribute to strategy and readiness assessments for critical product lines.
• Cross‑Team Alignment: Act as a liaison between Platform Engineering and MT teams to ensure product health and operational excellence.

• 12+ years of experience in strategy,…