Genesys Developer

This range is provided by Russell Tobin. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60.00/hr - $62.00/hr

Direct message the job poster from Russell Tobin

Hope you are doing well, this is Shivam Singh from Russell Tobin/Pride Global.

We are looking for Genesys Developer at Columbus, OH // Hybrid. Please let me know if you are interested.

Local Only

Location – Columbus, OH // Hybrid

Exp. – 7+ yrs

Contract –6 Month

Primary Skill:
Genesys, AWS-Connect, KCL

Secondary Skill (NOT a must):
Java, Python , Kafka

Key Responsibilities:

Solution Design and Implementation:

Designing and implementing customer interaction solutions across various channels (voice, chat, email, etc.) using Genesys Cloud and AWS services.

Amazon Connect Configuration:

Setting up and configuring Amazon Connect contact flows, including call routing, voice menus, and integrations with other AWS services.

AWS Integration:

Integrating Amazon Connect with other AWS services like Lambda, Dynamo

DB, and S3 to enhance functionality and automate tasks.

Troubleshooting and Support:

Identifying and resolving technical issues related to the Genesys AWS Connect environment, providing support to end-users and other IT teams.

Performance Monitoring and Optimization:

Monitoring system performance, analyzing customer interactions, and identifying areas for improvement to enhance customer experience and operational efficiency.

Knowledge Sharing and Training:

Providing training and guidance to other team members on Genesys and AWS technologies, and contributing to the development of best practices and documentation.

Security and Compliance:

Ensuring that the Genesys AWS Connect environment is secure and compliant with relevant regulations and security standards.

Required

Skills and Experience:

Strong understanding of Genesys Cloud, including contact center routing, IVR, and WFM capabilities.

AWS Expertise:

In-depth knowledge of AWS services, particularly Amazon Connect, Lambda, Dynamo

DB, and S3.

Cloud Computing:

Solid understanding of cloud computing principles and best practices.

Contact Center Technologies:

Familiarity with contact center workflows, telephony systems, and customer experience strategies.

Communication and

Collaboration:

Excellent communication, collaboration, and problem-solving skills to work effectively with cross-functional teams.

Analytical and Troubleshooting

Skills:

Ability to analyze system performance, identify issues, and develop effective solutions.

Note:

Email is the best way to reach me, If the profile get fit for the role then defenatly I will reach you.

Regards,

Shivam Singh-

• Seniority level
  
  Mid-Senior level

• Employment type
  
  Contract

• Job function Design
• Industries Banking and Financial Services

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