IT Analyst

Job Title and Location

IT Analyst
, Columbus, OH

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago’s Loop. We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations—including CRM, EAM, ERP, PMO, and QA—for clients in SLED, financial services, Fortune companies, and public utilities, and we regularly partner with Big 4 SI partners.

12+ month contract (12/22/2025 - 12/21/2026), W2 employment, located in Columbus, OH.

• Communicate effectively with technical and non‑technical audiences using presentations, reports, diagrams, and user stories.
• Apply problem‑solving skills and analytical thinking to troubleshoot issues, resolve conflicts, and propose solutions.
• Measure and monitor performance, quality, and value of IT services and solutions using metrics and KPIs.
• Assess the business impact of IT risks and issues and, when needed, escalate them to ensure timely resolution.
• Demonstrate strong business and budgeting skills with the ability to analyze and communicate trends.
• Understand and comply with contractual obligations and SLAs of service providers.
• Maintain a deep understanding of the application domain—business processes, data flows, system architecture, and integration points.
• Implement continuous improvement practices to enhance efficiency, effectiveness, and customer satisfaction.
• Assist Business Relationship Managers in reviewing and providing input into business strategy, forming business cases, and analyzing high‑level business goals and outcomes.
• Support business planning by eliciting requirements and modeling processes, recording them in standard documentation, and aligning with other IT teams (Architecture, Applications, Infrastructure, Services).
• Facilitate scope workshops, develop use cases, and guide solutions design to meet business goals, scope, and strategy.
• Deliver consulting services on vision, scope, and requirements; assess and manage change requests; assist testing teams with test scripts.
• Use template tools and internal processes consistently; evolve them as required.
• Participate in vendor reviews, product discussions, and the creation of RFIs/RFPs; review proposed designs for usability and requirement satisfaction.
• Observe business processes and recommend improvement opportunities.
• Perform additional duties as assigned by management.

• IT Business Analyst
  • Requirement gathering (CBAP certification a plus)
  • Tracing requirements to test cases
  • Leading organized meetings
  • Critical thinking/problem‑solving
  • Customer and vendor relationship experience
• IT Analyst
  • Customer relationship building
  • Managing service partners to meet application support SLAs
  • Reporting to customers on portfolio status
  • Monitoring number of applications, incident status, health of environment
  • Roadmap collaboration
  • Critical thinking/problem‑solving
• Required Qualifications for Position:
  • Bachelor’s Degree or equivalent work experience
  • 3‑4 years’ experience in application, services, or application analysis, deployment, and support
  • Experience working closely with service providers and delegating operational activities
  • Knowledge of IT infrastructure and software component relationships, trends, and best practices (on‑premise and SaaS)
  • Solid computer, OS, and software skills (MS Office Suite, MS Project, other IT applications)
  • Excellent analytical abilities, process analysis, problem solving, and root cause analysis
  • Strong teamwork, collaboration, negotiation, communication, organizational, people management, and conflict resolution skills
  • Willingness to travel to NiSource business unit or Service Provider locations as needed
  • Client business operations knowledge
  • 2+ years’ experience working with support vendors in a software support environment
  • Knowledge of ITIL processes and metrics
• Lead Analyst
  
  Experience:
  • Experience leading software implementation requirement gathering sessions and documenting business, functional, and non‑functional requirements
  • Excellent written and verbal communication
  • Understanding of Project Management Fundamentals (PMP certification a plus)
  • Proven track record in leading successful delivery of technical projects
  • Ability to work independently in multiple functional domains

$58.62 – $70.00 per hour, depending on experience.

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply, and employment decisions are based solely on merit, qualifications, and business needs.