Cabin Management Systems and Inflight Entertainment Program Manager; NJUS

Cabin Management Systems and Inflight Entertainment Program Manager (NJUS) s role assists with the strategic vision, integration and optimization of Cabin Management Systems (CMS) and Inflight Entertainment (IFE) solutions across the Net Jets fleet. It prepares the business for changes and ensures responsibilities and processes are well understood and documented. The candidate must have deep technical knowledge and a strong understanding of Owner expectations in the private aviation sector, with the ability to deliver tailored, high‑performance CMS and IFE solutions that exceed the standards of premium air travel.

• Accountable for the business coordination and execution associated with CMS and IFE processes and technology changes. Serve as the primary business owner for the CMS/IFE product offering and oversee all project implementation.
• Define and drive CMS and IFE systems using available/next‑gen technology, leading the design of innovative, immersive experiences that reflect the Net Jets brand’s luxury positioning.
• Execute against a business roadmap that leverages key partners across Procurement, IT, Marketing, Maintenance, Sales, Operations, Owner Services, Digital Development Team, and Asset Management.
• Create and build partnerships with technology to craft an execution roadmap addressing specific business needs and capabilities. Leverage the agile framework to build delivery timelines that align with business changes.
• Leverage business knowledge to influence business process changes and recommendations.
• Lead with strong discipline for documentation and hold others accountable for delivery.
• Leverage financial and KPI goals to drive changes and implementations that provide business benefits.
• Drive organizational change management activities to ensure successful change implementation, including process documentation, testing and training.
• Oversee the integration of CMS, streaming media services, and secure business communication tools on board; collaborate with Procurement and Maintenance to align on system compatibility, installation constraints and long‑term support.
• Collaborate with Procurement, Maintenance and Asset Management for in‑service and upcoming new aircraft; work with vendors and service providers to ensure systems are certified, reliable, and future‑ready.
• Work with MROs, completion centers, OEMs and Maintenance to innovate new system upgrades and retrofits within a global connectivity strategy.
• Evaluate and implement network management systems to monitor, analyze and optimize the performance of installed systems across the fleet; leverage insights to enhance reliability and user satisfaction.
• Lead cross‑functional project teams across Maintenance, IT, Procurement, and Asset Management to deliver initiatives on time and within budget, aligned with business objectives.
• Develop and maintain detailed project plans, timelines and milestones, applying agile and traditional project management methodologies as appropriate to ensure high‑quality delivery and stakeholder alignment.
• Ensure compliance with relevant aviation regulations and connectivity certifications related to CMS and IFE.

• Bachelor’s in Information Technology or Engineering
• 6–8 years of experience
• Core Competencies:
  
  Adaptability, Collaboration, Curiosity, Service‑Oriented, Strives For Positive Results

• Specialized depth and/or breadth of expertise and proven record of agile program management delivery
• Uses analytical thought to exercise judgement and identify innovative solutions to solve, execute and drive task completion in a complex environment
• Strong ability to document business needs and capability requirements, and map into a joint roadmap with key stakeholders for multi‑faceted roadmaps. Interprets internal/external challenges and recommends best practices to improve processes and services
• Communicates difficult concepts and influences others to adopt different points of view using strong interpersonal skills to negotiate delivery and implement changes within the business unit and other impacted teams
• Proven record of executing against financial…