Platform Manager, Community Information Exchange

Platform Manager, Community Information Exchange

The Columbus Partnership brings together civic-minded business leaders in a unique collaborative effort to advance a shared vision to make Columbus the most prosperous region in the country. Through our work, we help create jobs and attract capital investment, expand access to opportunity and improve the economic competitiveness of the Columbus metropolitan area.

Columbus Partnership member CEOs are committed to the future of the Columbus metro through high-impact civic and philanthropic engagement. Our professional and cross‑functional team works together in a fast-paced, results-driven, in-person work environment. The work is also carried out through our One Columbus, Smart Columbus and Columbus Region brands, as well as other initiatives focused on ensuring the best possible future for our community.

We are seeking a Platform Manager, Community Information Exchange to join our innovation team. This role supports the county-wide Community Information Exchange (CIE) initiative to improve access to health and human services through a collaborative, equity-centered technology platform.

In this role, you will oversee the design, configuration and day-to-day operations of the CIE technology platform, built on Vision link’s Community OS. You will serve as the primary system administrator, coordinate with vendors and partners and ensure the platform supports seamless, equitable access to community services. We are looking for someone who is technically adept, collaborative and passionate about using technology to drive impact in health and human services.

• Lead configuration, performance and security management of the CIE platform.
• Serve as the primary liaison with platform vendors, managing updates, dependencies and support.
• Design and optimize workflows, forms, automations and reporting tools in collaboration with CIE team members.
• Manage technical delivery using agile practices, including requirements, sprints and testing.
• Oversee user onboarding, access permissions and training for community‑based organizations.
• Monitor platform performance, resolve issues and implement improvements for stability and scalability.
• Maintain clear documentation, training resources and compliance with governance standards.
• Support analytics, KPIs and reporting to demonstrate platform outcomes and community impact.
• Other duties as assigned.

• Bachelor’s degree in IT, computer science, health and human services or related field.
• 3+ years in platform or product management, project implementation or a similar technical role.
• Experience with platforms such as Community Information Exchange, case management or CRM tools.
• Familiarity with agile methodologies including epics, sprints and user stories.
• Strong technical aptitude and ability to learn and configure new systems quickly.
• Excellent organization, documentation and problem‑solving skills.
• Ability to translate complex technical concepts for non‑technical audiences.
• Passion for equitable access, community impact and mission-driven work.

• You’ll work in our modern downtown Columbus office, alongside a collaborative, fast‑moving team.
• The workday starts no later than 9 a.m. with occasional early mornings, evenings or weekends needed for key events or deadlines.
• During busy seasons or major initiatives, we may work beyond the standard workday.

• A front‑row leadership seat impacting our community’s future.
• Comprehensive health, dental, and vision coverage.
• Generous paid time off, parental leave, and holidays.
• A 401(k) plan with an exceptional employer contribution.
• A modern downtown office with free parking along the Scioto Mile.
• A high‑impact, mission‑driven team that’s doing big things for the Columbus metro.

• Mid‑Senior level

• Full‑time

• Product Management, Project Management, and Quality Assurance
• Civic and Social Organizations and IT System Custom Software Development

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