Design, Senior Associate

Join to apply for the Experience Design, Senior Associate role at JPMorgan Chase

Contribute to innovative experience design, blending user needs with business goals in the dynamic environment of financial services. Join us to create inclusive, accessible, and impactful solutions for our customers.

As an Experience Design Senior Associate in Auto Lending, you will play a pivotal role in shaping the user experience of our products and services by leveraging your advanced knowledge of experience design principles. Collaborating with cross‑functional teams, you will create innovative, inclusive, and accessible solutions that cater to a diverse range of users. Your strong understanding of the financial services industry and JPMorgan Chase's IT systems will contribute to the continuous improvement of our offerings, navigating complex problems and driving strategic thinking.

Your impact will be significant in the design, architecture, and functionality of our products, ensuring a seamless and enjoyable experience for our customers.

• Design and develop elegant solutions to specific interaction problems, ensuring consistency across multiple products and platforms while adhering to industry best practices.
• Apply advanced knowledge of information architecture and storyboarding to create user‑centric designs that enhance navigation, findability, and overall user satisfaction.
• Conduct data‑driven analyses to inform design decisions and use data to transform raw information into valuable insights.
• Collaborate with cross‑functional teams to incorporate inclusive design principles and accessibility guidelines.
• Operate with an iterative design mindset, incorporating user feedback and insights to continuously improve user experience.
• Assist in the analysis of market trends, user research studies, and user behavior analyses to inform design decisions and contribute to strategic thinking.

• 3+ years in a user experience design or equivalent role dedicated to improving experiences with digital products and services.
• Proven ability to create visually appealing and functional designs using industry‑standard tools (e.g., Figma, Sketch, Adobe Creative Suite).
• Experience in designing and optimizing user experiences across web, mobile, and other digital channels.
• Experience interpreting complex data and transforming it into actionable insights.
• Proficient understanding of inclusive design principles, accessibility guidelines, and assistive technologies.

• Ability to effectively articulate design rationale, trade‑offs, and final decisions to diverse audiences.
• Ability to thrive in evolving or partially defined problem spaces, adapting quickly as requirements change.
• Expertise designing intuitive internal tools and data visualizations for enterprise platforms such as Salesforce or comparable systems.
• Bias for action and strong time management discipline, consistently driving work forward.
• Hands‑on experience leveraging AI tools to accelerate and enhance UX design processes.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility.

These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total…