It Production Analyst

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$31.00/hr - $34.00/hr

Must Haves:

• 3+ years of data processing experience in a technical capacity
• 2+ years of experience using workload automation systems
• BMC’s Control-M
• Proven experience using ticketing systems and workflow processes
• Snow Ticketing System (ITSM)
• Experience creating and building jobs

Plusses:

• Understanding of one or more IT best practice methodologies such as ITIL, Agile, ITSM, Six Sigma, or Lean certifications are preferred.
• Experience with scripting languages – Python, SQL, JSON
• Experience creating connection profiles

Day-to-day:

A client of Insight Global is looking for an IT Product Analyst in the insurance space. This individual will be working on a team of 4 production analysts – the team uses workload automation software to manage, schedule, and optimize the execution of business processes, transactions, and workflows to increase efficiency, reduce manual intervention, and reduce errors and delays in end-to-end processes.

Serve as a point of contact to create a positive customer support experience and build rapport and trust with business partners and application teams.

Essential functions include using workload automation software, building and validating job flows, calendar requirements, and scheduling criteria across all platforms. Confirm automated jobs and schedules comply with established standards, are efficient, and meet processing requirements. Assist application teams and business partners in defining automation requirements and task scheduling activities to ensure batch schedules are properly configured and optimized. Provide quality control and testing services during the development of new task scheduling.

Monitor and analyze business requirements, procedures, and problems to recommend or implement changes and improvements to workload automation jobs and schedules. Identify and resolve, in a timely fashion, issues that interrupt or adversely affect the normal workflow of system processing. Engage with the appropriate support teams and/or coordinate resolution of issues and incidents. Respond to calls and inquiries to facilitate the timely resolution of incidents and completion of requests for service.

Assist in the creation and maintenance of departmental procedures, best practices, and standards. Identify and recommend enhancements to improve the productivity of the operations and task scheduling areas. Work with vendors and third parties to troubleshoot and resolve issues as needed.

Associate

Full-time

Analyst

Staffing and Recruiting