AI Engineering Support Lead

AI Engineering Support Lead

Join our Digital Nexus technology organization at KPMG US.

KPMG provides audit, tax, and advisory services for organizations in today’s most important industries.

• Serve as the hands‑on technical leader for complex, high‑impact customer and production issues, performing deep root‑cause analysis across distributed systems, cloud infrastructure, networks, APIs, and application layers.
• Partner directly with highly technical customers, speaking their language and earning credibility through technical depth.
• Identify repetitive, manual, or error‑prone support tasks and design automation to eliminate them. Build scripts, tools, and workflows (e.g., Python, Power Shell, Bash, APIs, CI/CD jobs) to streamline diagnostics, remediation, and reporting.
• Manage, coordinate, and communicate on incidents from inception to resolution, including root cause analysis; drive continuous improvement to monitoring services and internal processes for the resolution of support requests and production incidents.
• Apply tools and techniques to proactively search for and document potential issues in production environments and work with other team resources to ensure the highest possible quality of service.
• Manage and coordinate major incidents to resolution; deliver root cause analysis reporting and trending; provide guidance to support staff; use standard runbooks to mitigate or resolve incoming incidents and support requests, escalating to appropriate teams as necessary and ensuring all support documentation and knowledge bases remain accurate and up to date.

• Minimum five years of recent experience supporting critical infrastructure systems and/or managing a network.
• Bachelor’s degree from an accredited college/university or equivalent work experience.
• Proven track record implementing automation and self‑service (such as Service Now workflows, scripting such as Power Shell or Python, AIOps) to improve MTTR and FCR.
• Proven experience working with Microsoft Azure (IaaS and PaaS) offerings and strong ability to diagnose issues across distributed systems, including cloud platforms, Linux/Windows OS, networking fundamentals (DNS, connectivity), identity and access management, APIs, integrations, and application services.
• Strong proficiency with ITIL v4 practices, including incident, request, problem, change, and knowledge; familiarity with CMDB, service catalog, and major incident workflows.
• Excellent verbal/written communication, with ability to effectively interact with individuals at all levels of responsibility and authority; able to prioritize, delegate and foster the development of high‑performance teams to lead/support an environment driven by customer service and teamwork.
• Must be authorized to work in the U.S. without the need for employment‑based visa sponsorship now or in the future. KPMG will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H‑1B, L‑1, TN, O‑1, E‑3, H‑1B1, F‑1, J‑1, OPT, CPT or other employment‑based visa).

• Mid‑Senior level

• Full‑time

• Information Technology

KPMG offers a comprehensive compensation and benefits package, including medical, dental, vision, disability and life insurance, 401(k) plans, and personal well‑being benefits. KPMG also provides personal time off, paid holidays, and a calendar of holiday observances.

Visit  for detailed salary ranges.

• All qualified applicants will be considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status or any other category protected by law.
• KPMG complies with all applicable federal, state and local laws and hiring regulations.