AiOps Voice+ Product Manager

Ai4

Ops Voice+ Product Manager at JPMorgan Chase.

Are you ready to make an impact at the cutting edge of AI innovation? Join our dynamic team in the Ai4

Ops Voice+ Domain, where your ideas and expertise will help shape the future of intelligent products. We value diversity, collaboration, and a growth mindset, and we are committed to creating an inclusive environment where everyone can thrive. If you are passionate about leveraging technology to deliver meaningful solutions and exceptional customer experiences, we encourage you to explore this exciting opportunity.

Drive Strategy & Prioritization

• Develop a product strategy and vision that leverages AI technologies to deliver value to customers within the Ai4
  
  Ops Voice+ Domain.
• Collaborate across the product ecosystem to define strategic direction, set priorities, and execute initiatives that align with business goals and AI advancements.
• Inform and review priorities, manage requests, make critical decisions, communicate updates, and elevate issues as needed.
• Build awareness of dependencies and cross‑functional impacts to enable efficient decision‑making.
• Oversee portfolio planning, dependency management, logistical coordination, and escalation processes.

Product Management & AI Innovation

• Manage discovery efforts and market research to uncover customer solutions and integrate AI capabilities into the product roadmap.
• Own, maintain, and develop a product backlog that enables development to support the overall strategic roadmap and value proposition, with a focus on AI features and enhancements.
• Build the framework and track the product's key success metrics such as cost, feature and functionality, risk posture, reliability, and AI performance indicators.
• Guide successful product launches, gather crucial feedback, and ensure top‑tier client experiences, especially for AI‑powered features.

Oversight, Monitoring & Optimization

• Provide thought leadership to partners and drive adoption of best‑in‑class planning processes within Ai4
  
  Ops Voice+ Domain.
• Coordinate preparation, logistics, and material development for quarterly planning sessions with key stakeholders across the product ecosystem.

• 5+ years of experience or equivalent expertise in product management, program management, or a relevant domain area, ideally with exposure to AI or machine learning technologies.
• Advanced knowledge of the product development life cycle, design, data analytics, and AI concepts.
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management, with a focus on AI‑driven products.
• Demonstrated success in managing and implementing operational effectiveness and portfolio management initiatives.
• Proven ability to operate within agile methodologies and deliver scalable, resilient, and stable AI‑powered products.

• Demonstrated prior experience working in a highly matrixed, complex organization.
• Experience collaborating with AI, machine learning, or data science teams.
• Familiarity with AI product metrics, model performance evaluation, and responsible AI practices.
• Current knowledge with emerging AI technologies, trends, and best practices to inform product strategy and development.

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do.

We offer a competitive total rewards package, including base salary determined based on the role, experience, skill set and location. Eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in cash and/or forfeitable equity. We also provide benefits including comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.

We recognize that our people are our strength and we are an equal‑opportunity employer. We do not discriminate on the basis of any protected attribute and we make reasonable accommodations for applicants and employees. Visit our FAQs for more information about requesting an accommodation.