HCM Service Assurance PM​/Lead; IT Consultant

Job Description

The Ohio Department of Administrative Services (DAS) seeks an HCM Service Assurance PM/Lead (IT Consultant
3) to act as the primary interface for the Ohio Administrative Knowledge System (OAKS) HR/Payroll systems. The role ensures contract adherence, manages stakeholder relationships, translates business requirements into system solutions, oversees projects, leads a small IT operations team, and acts as a project manager for OAKS HR/Payroll system modules.

• Ensure contract adherence for MSV execution, service delivery, and overall performance across the portfolio of projects and day‑to‑day operations.
• Proactively manage the business/customer relationship.
• Understand business priorities and portfolio of business initiatives to manage customer expectations and set OAKS priorities.
• Work with business stakeholders and MSV personnel to translate business requirements into system solutions including technical designs for enhancements, statements of work, and change order requests.
• Oversee requirements analysis and documentation.
• Coordinate use of MSV discretionary hours for enhancements.
• Develop Requests for Proposals, Statements of Work, and Change Requests for procured project services.
• Provide relevant OAKS HR/Payroll systems support status reports.
• Communicate OAKS operational events, priorities, deadlines, and outages.
• Study and approve requests for enhancements to OAKS HR/Payroll system modules.
• Lead capacity planning and pipeline management.
• Review and approve production migrations.
• Act as an escalation point to resolve serious HR/Payroll system issues.
• Give direction to lower‑level State and 1099 Contractor IT personnel who work in coordination with the MSV to support OAKS systems and operations.
• Help guide overall day‑to‑day HR/Payroll operations and schedules.
• Drive collaboration with key business, MSV, Security, and other critical technical stakeholder organizations in support of business/technology operations and issue resolution.
• Help resolve system issues and ensure that service level agreements are met.
• Proactively identify and implement service improvements in operational delivery processes.
• Manage or oversee multiple projects, monitor progress, attend meetings, provide status reports, develop, implement, and enforce program and project policies and procedures.
• Oversee project financials and vendor contract compliance, participate in review and approval of vendor estimates, study and approve project deliverables, coordinate business resource needs, capacity planning, and pipeline management.
• Perform overall project scheduling coordination and support business functional testing efforts.

• Completion of undergraduate core program coursework in information technology, electrical engineering, or telecommunications; 5 years experience in information systems analysis, design & operations; 18 months experience in project/program management; 2 courses or 6 months experience in budgeting.
• Or 12 months experience as Information Technology Consultant 2, 64162.
• Or equivalent of Minimum Class Qualifications for Employment noted above.
• Knowledge of Project Management, Application management/outsourcing experience, Computer Science.
• Skill in People Soft Human Capital Management, MS Office 365 suite, verbal and written communication skills in large/complex organization, timekeeping systems, document management systems, hiring and learning management systems, Tier‑One System Integrator firm providing People Soft/Oracle professional services.
• Ability to interface and resolve issues across all levels of an organization; upgrade and/or application patch, bundle, or image experience.

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug‑free workplace which prohibits the use of marijuana (recreational marijuana/non‑medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR‑39), and as outlined in the posting.