Business Process Analyst

Organization

Department of Children and Youth

Agency Contact: sydney.flora@childrenandyouth

Jan 6, 2026, 4:59:00 AM

Children&Youth N. High Complex, 246 North High Street, Columbus, OH 43215

United States of America – Ohio – Franklin County – Columbus

Compensation: $40.59/hr

Full‑time, 8:00 am – 5:00 pm, OCSEA union

Information Technology

About us

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance, making our agency a great place to work.

To learn more about DCY
, please visit our website at Department of Children and Youth | Ohio.gov
.

DCY’s core hours of operation are Mon‑Fri from 8:00 am to 5:00 pm. Employees may begin as early as 7:00 am and as late as 9:00 am, based on supervisory approval. This position performs work on‑site daily at DCY’s office space.

DCY is looking for a detail‑oriented and collaborative Business Process Analyst 2 to support the delivery of high‑quality technology solutions. In this role, you’ll work closely with business partners, technical teams, and end users to gather requirements, coordinate testing, and ensure solutions meet business needs. This position is ideal for someone who enjoys problem‑solving, facilitating communication, and improving processes across teams.

• Gather and analyze information from stakeholders, business owners, customers, and leadership to support IT solution development.
• Lead and coordinate User Acceptance Testing (UAT), including scheduling, environment readiness, stakeholder engagement, and issue tracking.
• Develop and maintain UAT test scripts, scenarios, and supporting documentation.
• Facilitate feedback sessions with end users to evaluate usability, functionality, and overall experience.
• Document business requirements and translate them into clear, actionable work items for technical teams.
• Create and maintain process flows, diagrams, and documentation to support testing and implementation.
• Validate final solutions against requirements and user expectations.
• Facilitate user groups, gather feedback, and recommend enhancements based on UAT outcomes.
• Serve as a liaison between business units, technical teams, end users, and vendors throughout the project lifecycle.
• Support pre‑ and post‑implementation activities, including training, documentation updates, and user support.
• Assist with risk and change management activities related to processes and system updates.
• Contribute to project planning, meeting facilitation, and requirements‑gathering efforts.
• Research emerging technologies and industry trends to support continuous improvement.
• Provide guidance and informal mentoring to peers and junior staff.

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost‑of‑living increases awarded annually. Additional longevity supplements begin after 5 years.

Hourly: $40.59 – $59.70, corresponding to Annual: $84,427 – $124,176 (step 1 to step
9).

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant’s prior convictions will be made before excluding an applicant from consideration.

You can check the status of your application online by signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your application status, please direct them to DCY.Human (Use the "Apply for this Job" box below).