Infrastructure Specialist ; ServiceNow

Position: Infrastructure Specialist 2 (ServiceNow)

Job Description - Infrastructure Specialist 2 (Service Now) (2500072Q)

Infrastructure Specialist 2 (Service Now) ( 2500072Q )

Organization

Administrative Services

Agency Contact Name and Information:
Mark Rider, Mark.

Ridero.gov

Unposting Date

Unposting Date:
Ongoing

Work Location

Work Location:

Information Services - SOCC 1320 Arthur E Adams Drive Columbus 43221

Primary Location

Primary

Location:

United States of America-OHIO-Franklin County-Columbus

Compensation: $36.90 - $54.17

Schedule

Schedule:

Full-time

Union: OCSEA

Primary Job Skill

Primary Job Skill:
Information Technology

Professional

Skills:

Analyzation, Critical Thinking, Problem Solving

Primary Technology: IT Service Management Tools

Agency Overview

About Us:

The Ohio Department of Administrative Services (DAS) takes great pride in its work to support the priorities of the DeWine-Tressel administration to ease access for those doing business with the state, secure state data and technology resources, and create efficiencies for our state government partners while keeping costs in check.

DAS is the engine of state government, providing innovative solutions and supporting the efficient operation of state agencies, boards, and commissions. DAS program areas serve our Ohio government customers, who in turn directly serve the interests of Ohioans. We help procure goods and services, deliver information technology and mail, recruit and train personnel, promote equal access to the state workforce, lease and manage office space, process payroll, print publications, and perform a variety of other services.

The Office of Information Security and Privacy supports the productivity, innovation, and organizational objectives of the state in providing secure services to the people of Ohio. We provide technology, policies, standards, architecture, information, and solutions to enhance the privacy and security of Ohio's data and systems.

Job Description

Enterprise Integration and Support:

• Collaborate with agency representatives and internal stakeholders to define and document business and technical requirements for onboarding new agencies.
• Support ongoing enterprise operations for all agencies, ensuring system functionality and integration with existing processes.
• Develop and enhance enterprise-level IT solutions in Service-Now, including ITSM, ITOM, and other related modules.
• Troubleshoot, analyze, and resolve technical issues during and after agency onboarding.
• Discovery and service mapping.
• CMDB
• Windows Server Administration - Install, configure, and maintain Windows Servers, monitor system performance, apply patches, ensure backups, and manage security policies.

Application Development and Enhancement:

• Design, develop, and maintain Service Now applications and workflows to meet agency-specific needs.
• Implement best practices for code development, testing, and deployment to ensure scalability and maintainability.
• Participate in sprint planning, task estimation, and iterative development cycles for enterprise projects.
• Optimize system performance and ensure adherence to enterprise data standards and security policies.

Business Analysis and Testing

• As an IS2 position, you will be expected to coordinate and work with customers and perform some testing.
• Assist in gathering, analyzing, and documenting business requirements to support system enhancements and process improvements.
• Collaborate with stakeholders to identify testing needs and develop test cases to ensure system functionality and compliance.

Mentorship and Collaboration

• Provide technical guidance and knowledge transfer to junior staff, agency stakeholders, and team members.
• Participate in training sessions to familiarize agency staff with enterprise systems and tools.
• Collaborate with cross-functional teams, including Service Now administrators, network specialists, and data analysts, to ensure successful project delivery.
• Assist in developing documentation and guidelines for ongoing application management and best practices.
• Other duties as assigned

Why Work for the State of Ohio

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website. Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) &Optional Deferred Compensation (Ohio Deferred Compensation)

* Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

Qualifications

Minimum Qualifications:

48 mos. combined work experience in any…