Director, Technical Product Management

Job Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel-good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, where our vision is to “Always be a... people led, product centric, forward-thinking & trusted technology partner”.

The Director of Technical Product Management, is responsible for the technical enablement of Enterprise Service Management. This includes technical ownership for a group of technology portfolios and products primarily on the Service Now platform. This position is responsible for driving end-to-end delivery across all technology products and portfolios within their work group. They work closely with the business partner leadership to influence business strategy and develop technology roadmaps, providing thought leadership and advisory on current and future capabilities and solutions to business problems using technology.

They supervise the development and launch of new technology products and features. They implement product strategies, conducting market research, and collaborating with multi-functional teams to bring products to market. This position reports to Sr. Director, Technical Product Management – EPP, Core Solutions.

This is an exciting opportunity for an expert technology leader to help shape the transformation of EPP products and services to the entire McDonald’s environment.

• Partner engagement & management
• Work with business partners to define and prioritize product roadmaps. Provide guidance in the planning, coordination, and execution of product delivery. Ensure standards are leveraged to deliver high quality and minimize business disruptions.
• Tech and product leadership
• Understand customer business imperatives. Influence and collaborate with Business Partners, Tech Colleagues and Vendor Partners to drive product & platform strategy and One McDonald's Way across global markets.
• Leverage internal and external knowledge to optimize our technology offering. Leads and inspires innovative thinking, approaches, and solutions to address complex operational and technology challenges
• Foster a culture of innovation by actively exploring emerging technologies and seeing opportunities for product diversification and expansion.
• Team leadership and development
• Create a product centric organization and foster agile ways of working.
• Build and lead a high-performing team, set clear performance goals, provide regular feedback, and conduct performance evaluations.
• Lead teams to complete roadmaps efficiently, allocating resources and budgets to ensure timely and successful product launches.
• Foster a culture of collaboration, continuous improvement, and customer service within the team. Develop team members' skills and capabilities through training, mentoring, and professional development opportunities.
• Vendor management
• Dev…