Manager, Technical Product Management -Legal Operations

Job Description:

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni‑channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3

Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive Thrus, through McDelivery, dine‑in or takeaway.

McDonald’s Global Technology is here to power tomorrow’s feel‑good moments.

That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae‑dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.

We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel‑good meets fast‑paced.

Check out the McDonald’s Global Technology Technical Blog () to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.

This opportunity is part of the Global Technology Enterprise Products & Platforms (EPP) Team, focused on Legal Operations, including Legal Spend, Document Management and Matters Management, where our vision is to “Always be a people‑led, product‑centric, future‑focused & trusted technology partner of choice.”

The Manager, Technical Product Management owns end‑to‑end technology product delivery, leads and inspires the working team. To be successful, in the true sense of Agile and Product management the TPM must be empowered to influence and challenge stakeholders as necessary to mitigate biases and ensure the most appropriate, efficient, and optimal solution is delivered to solve the business and end users’ challenges.

Responsibilities include developing technology product roadmaps and prioritizing backlogs, deeply understanding the business goals and challenges including end‑user needs. They apply deep product domain knowledge, partner closely with the business, senior technical product management team, technical and delivery teams as needed to ensure value delivery.

This position reports to the Sr. Manager, Sr. Technical Product Manager.

• Product Strategy and Roadmap definition
• Manages iManage and ONiT and/or suite of products with business impact.
• Works with business partners to define the Legal Operations vision, strategy, and roadmap in alignment with business goals, market trends, and customer feedback.
• Partners with business leaders, delivery teams, and/or architects to determine the long‑term viability of systems/products, from business and technology standpoints.
• Requirements Gathering and Prioritization – translate customer needs into product features
• Cross‑functional collaboration – ensure alignment across product priorities and timelines
• Feature development and release management
• Vendor Management
  • Oversee relationships with legal technology vendors including selection, contract negotiation, onboarding, and ongoing performance management.
• Monitor vendor service levels, elevate issues as needed, and drive resolution of platform‑related incidents or outages.
• Evaluate new vendors and technologies for potential adoption, ensuring alignment with strategic goals and operational needs.
• Compliance & Data Protection
  • Ensure all legal operations platforms and processes comply with relevant data protection regulations (e.g., GDPR, CCPA) and internal company policies.
• Develop and maintain retention policies for legal documents and data, coordinating with legal, compliance, and IT teams.
• Serve as the primary point of contact for data protection inquiries, incident response, audit and…