Salesforce Administrator

Job Description

• Create and manage changes to the system without interruption to the user
• Modify/configure the system to increase benefits and usability
• Daily administration and support of Salesforce including managing multiple user setups, permission groups, customization of objects, fields, record types, page layouts, and validations
• CRUD management & maintenance of user & system licenses
• Communicate with users regarding new features, enhancements, and changes to the system
• Monitor usage and mentor users/groups needing assistance
• Continually seek ways to further enhance the end‑user experience
• Document company processes and workflows
• Develop process documentation and field maps
• Create new processes and associated reporting
• Import data as appropriate
• Monitor and manage exception logs for back‑end system integration with SFDC
• Monitor, maintain & improve data quality
• Create & maintain dashboards
• Create & maintain reports, including folder maintenance

• Administrator certification is required
• Bachelor's degree in information technology or related field
• Excellent analysis and problem‑solving skills
• Detail oriented and self‑starter with strong written and interpersonal skills
• Ability to work independently, as well as part of a team
• Great communication skills with enthusiastic personality

• Salesforce Service Cloud
• Salesforce Shield
• Drawloop
• Copado
• ez Protect
• Own Backup backups and seeding
• Metazoa Snapshot

• Strong work ethic / Time & attendance punctuality

Candidates in Columbus, OH – preferred.

Laptop will be shipped; assistance provided for pickup if required.

FBI/BCI Fingerprint background checks are a requirement for this position.