Product Specialist

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Remote (Occasional onsite meetings). Columbus, Ohio candidates preferred

Diversified Systems is seeking a Product Specialist who will have the responsibilities listed below.

• Create and manage changes to Salesforce without user interruption.
• Configure/modify the org to maximize usability and business benefits.
• Provide daily administration and support: user setup, permission sets/groups, object/field/record type/page layout/validation customization.
• Manage CRUD permissions and maintain user & system licenses.
• Communicate new features, enhancements, and changes; enable adoption.
• Monitor usage; mentor users and groups that need assistance.
• Document company processes and workflows; develop process documentation & field maps.
• Build new processes and associated reporting; create & maintain reports (including folder maintenance) and dashboards.
• Import data as needed; monitor/maintain/improve data quality.
• Monitor and manage exception logs for back-end system integrations with Salesforce (SFDC).

• Administrator certification (current).
• Bachelor's degree in Information Technology or related field (or equivalent experience).
• 7+ years of relevant experience administering Salesforce or similar enterprise platforms.
• Excellent analysis and problem-solving skills; strong attention to detail.
• Self-starter with strong written and interpersonal communication skills.
• Ability to work independently and collaboratively within a team.
• Enthusiastic communicator with professional presence.
• Strong work ethic, dependable time & attendance, and punctuality.

• Salesforce platform depth (e.g., Service Cloud, Salesforce Shield).
• Experience with Drawloop, Copado, ez Protect, Own Backup (backups & seeding), Metazoa Snapshot.
• Advanced reporting, dashboarding, and data hygiene best practices.

Founded in 1990, Diversified Systems is an award-winning Technology Services corporation providing all levels of IT project consulting services nationwide. DSI is headquartered in Columbus, Ohio with regional offices in the American Midwest and East Coast. We offer our consultants a number of flexible and competitive compensation benefit packages.

Diversified Systems is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations.

DSI values authenticity and is committed to making sure our employees and partners are valued and respected. At DSI, we believe building a diverse culture is important because we know when people work together, we can achieve better results as a team. DSI realizes that everyone comes from various backgrounds. We celebrate these differences because our employees are our greatest asset as we strive to best meet the needs of those we serve.

As part of our ongoing efforts, DSI is focused on advancing equality, diversity, and inclusion by setting high standards to continually evolve our culture. This includes but is not limited to recruiting, community involvement, client delivery, and career development.