Business Process Analyst

DCY is looking for a detail‑oriented and collaborative Business Process Analyst 2 to support the delivery of high‑quality technology solutions. In this role, you’ll work closely with business partners, technical teams, and end users to gather requirements, coordinate testing, and ensure solutions meet business needs. This position is ideal for someone who enjoys problem‑solving, facilitating communication, and improving processes across teams.

• Gather and analyze information from stakeholders, business owners, customers, and leadership to support IT solution development.
• Lead and coordinate User Acceptance Testing (UAT), including scheduling, environment readiness, stakeholder engagement, and issue tracking.
• Develop and maintain UAT test scripts, scenarios, and supporting documentation.
• Facilitate feedback sessions with end users to evaluate usability, functionality, and overall experience.
• Document business requirements and translate them into clear, actionable work items for technical teams.
• Create and maintain process flows, diagrams, and documentation to support testing and implementation.
• Validate final solutions against requirements and user expectations.
• Facilitate user groups, gather feedback, and recommend enhancements based on UAT outcomes.
• Serve as a liaison between business units, technical teams, end users, and vendors throughout the project lifecycle.
• Support pre‑ and post‑implementation activities, including training, documentation updates, and user support.
• Assist with risk and change management activities related to processes and system updates.
• Contribute to project planning, meeting facilitation, and requirements‑gathering efforts.
• Research emerging technologies and industry trends to support continuous improvement.
• Provide guidance and informal mentoring to peers and junior staff.

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

At Hire

6 months

18 months

30 months

42 months

54 months

66 months

78 months

96 months

OCSEA/35

Step 1

Step 2

Step 3

Step 4

Step 5

Step 6

Step 7

Step 8

Step 9

$40.59

$42.62

$44.66

$46.87

$49.18

$51.58

$54.10

$56.84

$59.70

$84,427

$88,650

$92,893

$97,490

$102,294

$107,286

$112,528

$118,227

$124,176

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

You can check the status of your application online by signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to DCY.Human (Use the "Apply for this Job" box below).

• 60 months (5 years) combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• or completion of associate core program in computer science, information systems, or business administration; 42 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• or completion of undergraduate core program in computer science, information systems, or business administration; 36 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• or equivalent of minimum class qualifications for employment noted above.
• Job
  
  Skills:
  
  Information Technology