Salesforce Product Specialist

Product Specialist

Location: Remote (Occasional onsite meetings in Columbus, OH)

Duration: 12 months

$60.00/hr - $61.00/hr

DSI is seeking a Product Specialist who will have the responsibilities listed below.

• Create and manage changes to Salesforce without user interruption.
• Configure/modify the org to maximize usability and business benefits.
• Provide daily administration and support user setup, permission sets/groups, object/field/record type/page layout/validation customization.
• Manage CRUD permissions and maintain user & system licenses.
• Communicate new features, enhancements, and changes; enable adoption.
• Monitor usage; mentor users and groups that need assistance.
• Document company processes and workflows; develop process documentation & field maps.
• Build new processes and associated reporting; create & maintain reports (including folder maintenance) and dashboards.
• Monitor and manage exception logs for back‑end system integrations with Salesforce (SFDC).

• Bachelor’s degree in information technology or related field (or equivalent experience).
• 7+ years of relevant experience administering Salesforce or similar enterprise platforms.
• Excellent analysis and problem‑solving skills; strong attention to detail.
• Self‑starter with strong written and interpersonal communication skills.
• Ability to work independently and collaboratively within a team.
• Enthusiastic communicator with professional presence.
• Strong work ethic, dependable time & attendance, and punctuality.

• Experience with Drawloop, Copado, ez Protect, Own Backup (backups & seeding), Metazoa Snapshot.
• Advanced reporting, dashboarding, and data hygiene best practices.