IT Business Analyst

IT Business Analyst – Benesch Law (Columbus Office) – Hybrid Schedule

At Benesch, we pride ourselves on exceeding expectations and building trust with our clients and employees. As a firm that consistently ranks on Chicago and Cleveland’s Top Workplaces lists and the AmLaw 150, we are committed to providing the highest level of legal service while fostering a positive work environment. Our benefits, education, and collaborative culture are designed to support career growth and innovation.

Benesch offers a hybrid work plan, career development, transparent leadership teams, and a place where diversity, equity and inclusion are celebrated. The firm’s benefits package can be viewed at

Do you thrive on defining problems, aligning solutions, and resolving inefficiencies between technology and business units? Our IT Business Analyst opportunity may be the next position in your career growth. The role bridges the firm’s business needs with technical capabilities, improving efficiency and driving innovation.

• Conduct in-depth analysis of business processes, data flows, and system landscapes, identifying inefficiencies and opportunities for improvement.
• Document current and future state processes, develop functional and technical requirements, and, in partnership with PMO resources, create workflows to support project execution.
• Facilitate workshops and meetings to gather requirements, identify gaps, and develop functional consensus among stakeholders.
• Oversee requirements gathering and documentation of functional and technical specifications for projects, working closely with PMO to translate them into detailed project plans.
• Drive process improvement initiatives to eliminate system complexities, improve user experience, and increase operational efficiency.
• Maintain strong partnerships with key business and technical stakeholders, including attorneys, administrative staff, and professional teams, to understand business needs, strategies, and priorities.
• Contribute to discussions to identify opportunities for IT to deliver value through innovation, process improvement, or enhanced capabilities.
• Serve as a collaborative bridge between the IT department and the firm’s business units to align technology initiatives with organizational goals.
• Ensure end‑user satisfaction by translating business needs into IT deliverables and maintaining open lines of communication throughout projects.
• Support the firm’s change‑management initiatives, ensuring smooth adoption of new systems, tools, or processes.
• Assist in creating user training materials and conducting training sessions for end‑users and technical teams.
• Develop a comprehensive understanding of the firm’s key applications, including legal practice management systems, document management systems, time‑keeping tools, and collaboration platforms.
• Maintain standard operating procedures, user manuals, and documentation for application systems and workflows.

• Strong critical thinking and analytical skills: define problems, collect data, establish facts, and draw valid conclusions.
• Exceptional written and oral communication skills, capable of interacting with all levels of business stakeholders.
• Proven ability to map, analyze, and optimize business processes, and implement innovative solutions.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast‑paced environment.
• Knowledge of the Systems Development Life Cycle (SDLC) and project management principles.
• Proactive, customer‑oriented mindset with a focus on driving solutions and achieving results.
• Strong interpersonal skills to foster collaboration and build consensus among diverse teams.
• Experience in change management, particularly in implementing new systems or processes.

A bachelor’s degree in Business Administration, Computer Science, Information Systems or related field, or five years of equivalent IT and business/industry experience, with at least two years of business analysis or business relationship management. Demonstrated experience with business process analysis and improvement. Familiarity with full‑service law firm…