Desktop Support Engineer

Germain Motor Company

Desktop Support Engineer

Columbus, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Desktop Support Engineer, you will provide hands‑on technical support for our Columbus‑area dealerships and assist other rooftops via remote ticket support when local demand allows. This role focuses on resolving day‑to‑day user issues, provisioning devices and accounts for new hires, and keeping dealership operations running smoothly.

• Provide on‑site support for Sales, Service, Parts, F&I, Accounting, and administrative teams.
• Troubleshoot Windows 10/11, printers/scanners, browsers, Microsoft 365 apps (Outlook, Teams, One Drive), and dealership applications.
• Resolve and document help desk tickets; prioritize based on operational impact (e.g., service drive down, F&I outage, access issues).
• Provision and set up laptops/desktops for new hires and replacements (imaging/Autopilot/Intune enrollment, standard apps, updates).
• Deliver a white‑glove onboarding experience: device ready, access working, core apps configured before day one.
• Support identity/access issues (password resets, MFA enrollment, conditional access prompts) following established processes.
• Perform basic connectivity troubleshooting (wired/wireless) and elevate network changes as needed (office moves, device swaps, new drops/ports, Wi‑Fi coverage issues), then confirm completion with end users.
• Create/update simple documentation and known fixes to reduce repeat issues and improve consistency.

• 2+ years of desktop support / help desk experience (or equivalent).
• Strong Windows troubleshooting skills (hardware, drivers, profiles, performance, printing).
• Experience supporting Microsoft 365 and common endpoint/access workflows (passwords, MFA).
• Working knowledge of basic networking concepts (DHCP/DNS, Wi‑Fi troubleshooting) and printer networking.
• Clear communicator with strong customer service instincts; able to support non‑technical users in a high‑up time environment.
• Full‑time, on‑site in Columbus dealerships. Monthly travel to Louisville or Ann Arbor.
• Ability to lift and move IT equipment up to ~50 lbs (PCs, monitors, printers).
• Occasional early/late coverage during outages or critical operational needs.

• Experience with Intune/Autopilot and Entra  (Azure AD) concepts.
• Familiarity with Conditional Access and endpoint protection tooling (e.g., Defender).
• Basic Power Shell for repeatable troubleshooting tasks.
• Dealership, retail, or other operationally critical IT experience.
• Experience supporting automotive dealership platforms, including DMS and CRM systems (e.g., CDK, Reynolds & Reynolds, Tekion), and coordinating access/troubleshooting with vendor support as needed.

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast‑paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

For immediate consideration, visit us at

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.