ORT Calibration Billing Consultant & Analyst

Founded in 2007, DTI (Diversified Technology, Inc.) is a successful African American owned IT Consulting/Staffing firm based in Chicago's Loop.

We focus on providing delivery, staffing, and supported services such as enterprise integration/implementations including, but not limited to, CRM, EAM, ERP, PMO, and QA. We service clients in SLED (state/local gov't & education), financial services, fortune, public utility, as well as regularly partnering with Big 4 SI partners.

We are partnering with a major public utility client on a mission‑critical Customer Information System (CIS) Transformation. This large-scale program will modernize billing, customer care, and revenue management operations. We are seeking an ORT (Operational Readiness Testing) Calibration Billing Consultant & Analyst to play a key role in preparing and validating the billing system for a successful go‑live.

The ORT Calibration Billing Consultant & Analyst will be responsible for end‑to‑end operational readiness testing and calibration of billing processes within the new CIS environment. This includes validating bill accuracy, testing rate structures, reconciling financial data, and ensuring compliance with regulatory and customer service standards prior to deployment.

Must work on our W2. Consultant will travel up to 25% to either Columbus, OH or Merrillville, IN.

• Lead Operational Readiness Testing (ORT) for billing modules within the CIS transformation program, ensuring all billing scenarios and rate structures are accurately configured.
• Perform calibration of billing processes: review rate models, test rate changes, validate meter reads, and ensure correct proration and adjustments.
• Develop, execute, and document billing test cases including high‑volume, edge, and exception scenarios to validate bill accuracy.
• Work closely with business, IT, and QA teams to identify, log, and resolve billing‑related defects during testing cycles.
• Provide data analysis and reconciliation support to ensure alignment between legacy and transformed billing data.
• Support regulatory compliance by validating tariffs, taxes, and rate schedules applied in the new system.
• Facilitate defect triage meetings, provide detailed reporting on billing test progress, and support go/no‑go readiness decisions.
• Assist with training, knowledge transfer, and change management activities for billing teams preparing for the new system.

• 5+ years of experience in utility billing, CIS, or revenue management systems.
• Hands‑on experience with Operational Readiness Testing (ORT) or large‑scale CIS testing initiatives.
• Strong knowledge of billing processes, rate structures, tariffs, and regulatory requirements within utilities.
• Experience with billing calibration, bill testing, and data reconciliation between legacy and new systems.
• Proficiency with testing tools (Client ALM, JIRA, Tosca, or equivalent).
• Demonstrated ability to analyze complex billing data, identify discrepancies, and recommend solutions.
• Excellent communication skills and ability to collaborate with cross‑functional teams.

• Experience with major CIS platforms (e.g. SAP IS‑U, Open Smartflex, etc.).
• Prior involvement in a Customer Transformation or Billing System Modernization program in a regulated utility environment.
• Knowledge of meter‑to‑cash processes, AMI/MDM integration, and customer rate migrations.
• Familiarity with change management and end‑user training for billing teams during system cutover.

This is a unique opportunity to shape the success of a mission‑critical CIS transformation at one of the nation's largest utilities. You'll be part of a high‑performing team driving operational excellence and ensuring the accuracy and reliability of billing operations for millions of customers.

Pay rate: $100–$130/hr depending on experience.

• Seniority level:
  Mid‑Senior level
• Employment type:
  
  Full‑time
• Job function:
  Accounting/Auditing and Finance
• Industries:
  Business Consulting and Services and Accounting

DTI is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, ancestry, age, disability, marital status, veteran status, or any other protected characteristic under Illinois state or federal law. All qualified applicants are encouraged to apply and employment decisions are based solely on merit, qualifications, and business needs.